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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216627
Report Date: 04/17/2026
Date Signed: 04/17/2026 01:43:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Brian Fung
COMPLAINT CONTROL NUMBER: 17-CC-20260324121120
FACILITY NAME:CASA DEI BAMBINIFACILITY NUMBER:
426216627
ADMINISTRATOR:ELIZABETH DAWSONFACILITY TYPE:
830
ADDRESS:3910 CONSTELLATION RD. STE 101TELEPHONE:
(805) 998-0805
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:70CENSUS: 25DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
11:16 AM
MET WITH:Julie SantoyoTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff are not adequately feeding daycare children.
INVESTIGATION FINDINGS:
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On 04/17/2026, at 11:16 AM, Licensing Program Analysts (LPAs) Brian Fung and Elizabeth George conducted an unannounced inspection at the abovementioned child care center (CCC) to deliver the findings for a Complaint related to alleged violations of personal rights. LPAs met with SIte Supverisor, Julie Santoyo of the CCC and advised the purpose of the inspection. It should be noted LPA observed 25 children on site along with 11 teachers (cleared and associated) providing care and supervision.

The Department received a complaint alleging facility are not adequately feeding day care children. The investigation included classroom observations, name to face checks, record reviews, interviews with staff, interviews with current and former parents of children enrolled as well as two unannounced site inspections. LPA conducted a file review and upon the file review, 2 discovery of write ups from a teacher was found regarding not adequately feeding infant in care. LPAs conducted parent interviews and received 2 declarations from the facility staff. (Continued on 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20260324121120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CASA DEI BAMBINI
FACILITY NUMBER: 426216627
VISIT DATE: 04/17/2026
NARRATIVE
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This report was amended to reflect the type B deficiency.

LPAs was able to corroborate the allegation of the complaint through record review and parent interview. Based on record review and parent interviews, the preponderance of evidence standard has been met. There fore the above allegations is found to be SUBSTANTIATED. California Code of Regulations, (Title 22 Division 12 and 101427(c) are being cited).

One type B deficiency is being issued during today’s inspection.

A closing interview was conducted with Site Supervisor Julie Santoyo. Site Supervisor was provided and advised of their right to appeal (LIC9058). A copy of this report was reviewed and provided to the Site Supervisor.

The Notice of Site Visit (LIC 9213) was also provided to the Licensee as required by H&S Code Section 1596.817. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply. Appeal rights were given.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Brian Fung
COMPLAINT CONTROL NUMBER: 17-CC-20260324121120

FACILITY NAME:CASA DEI BAMBINIFACILITY NUMBER:
426216627
ADMINISTRATOR:ELIZABETH DAWSONFACILITY TYPE:
830
ADDRESS:3910 CONSTELLATION RD. STE 101TELEPHONE:
(805) 998-0805
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:70CENSUS: 25DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
11:16 AM
MET WITH:Julie SantoyoTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Facility operates out of ratio.
Unqualified staff are providing care without supervision from a qualified teacher.
Staff did not report incident(s) to day care children’s authorized representative.
INVESTIGATION FINDINGS:
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On 04/17/2026, at 11:16 AM, Licensing Program Analysts (LPAs) Brian Fung and Elizabeth George conducted an unannounced inspection at the abovementioned Child Care Center (CCC) to deliver the findings for a complaint related to alleged violations of ratio, qualifications, and reporting requirements. LPAs met with Julie Santoyo, Site Supervisor of the CCC, and advised of the purpose of the inspection. It should be noted LPAs observed 25 children on site along with 11 teachers (cleared and associated) providing care and supervision.

The Department received a complaint alleging facility operates out of ratio, unqualified staff are providing care without supervision from qualified teachers, and staff did not report incident(s) to day care children’s authorized representatives. The investigation included classroom observations, record reviews, interviews with staff, interviews with current and former parents of children, name to face checks, and 2 unannounced site inspections... (Continued on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 17-CC-20260324121120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CASA DEI BAMBINI
FACILITY NUMBER: 426216627
VISIT DATE: 04/17/2026
NARRATIVE
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 Upon record review, LPAs reviewed all current educators in the facility and found that all teachers are qualified for their stated role. Upon record review and parent interviews, staff are reporting incident reports to parents and LPAs observed records that are printed out and through brightwheel app. Upon name to face check and classroom observations, it was discovered there were 8 children (ages over 24 months) in the infant classroom. A case management will be documented on a later time.

LPAs was unable to corroborate or validate the allegations of the Complaint. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations above are UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) are provided to Site Supervisor. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply. Exit interview was conducted and report was reviewed with Site Supervisor Julie Santoyo.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 17-CC-20260324121120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CASA DEI BAMBINI
FACILITY NUMBER: 426216627
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
04/17/2026
Section Cited
CCR
101427(c)
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The infant shall be fed in accordance with the individual plan. The requirement is not met as evidence by
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Licensee will be invited to an informal meeting at the Regional Office - scheduled at a later date.
Site supervisor with Program director wil provide training on the next staff meeting and to go over health and safety training under title 22 and title 5 as well as montessori practice and to strengthen the onboarding process.
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Based on interviews and record reviews, the teacher fed an infant food the infant is allergic to on two different days... which poses an potential Health and, Safety and personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5