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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216627
Report Date: 03/26/2026
Date Signed: 03/26/2026 05:29:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Brian Fung
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260203083800
FACILITY NAME:CASA DEI BAMBINIFACILITY NUMBER:
426216627
ADMINISTRATOR:ELIZABETH DAWSONFACILITY TYPE:
830
ADDRESS:3910 CONSTELLATION RD. STE 101TELEPHONE:
(805) 998-0805
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:70CENSUS: DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Julie Santoyo and Michelle HolmTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Infant could not stop crying and authorized representatives were required to pick up the infant due to the constant crying.
INVESTIGATION FINDINGS:
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On 3/26/26, Licensing Program Analysts (LPAs) Brian Fung and Elizabeth George conducted an unannounced inspection to deliver the findings for a Complaint pertaining to the abovementioned allegation. LPAs met with Site Supervisor Julie Santoyo and Program Director Michelle Holm of the Child Care Center (CCC), and advised of the purpose of the inspection. It should be noted LPAs observed 33 children on site along with 14 teachers caring for children.

The Department received a complaint alleging an infant child (C1) could not stop crying and authorized representatives were required to pick up the infant due to crying. The investigation included observations, record reviews, interviews with staff and former and current parents of children enrolled as well as four unannounced site inspections. LPAs conducted an interview with the reporting party (RP) who stated C1 was approximately 7 months old upon enrollment to the CCC....(Continued on 809-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20260203083800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CASA DEI BAMBINI
FACILITY NUMBER: 426216627
VISIT DATE: 03/26/2026
NARRATIVE
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 Child only physically attended the CCC for approximately a week before the authorized representatives disenrolled the child. The RP indicated center staff contacted C1’s authorized representative to pick up the child due to C1 being fussy.

LPAs conducted interviews with staff. One staff (S1) member indicating C1 was crying and did not want to participate in circle time. Furthermore, indicating C1 “just wanted to be held.” Per review of messages between C1’s authorized representatives and CCC staff, it was noted that C1 was not ill but needed to be picked up as they were crying and not participating in class. Based on record reviews LPAs was able to confirm messages between C1’s authorized representative and staff, one message from the CCC also acknowledging that staff should not have requested for C1’s authorized representative to pick the child.

LPA was able to corroborate the allegation of the Complaint through record reviews, parent interviews, and staff interviews as child’s needs were not met by center staff. Based on record reviews and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulation, (Title 22 Division 12 and 101430(a)(1)(E) are being cited).
One Type B deficiency is being issued during today’s inspection.

A closing interview was conducted with Site Supervisor Julie Santoyo and Program Director Michelle Holm. Site Supervisor Julie Santoyo and Program Director Michelle Holm was provided and advised of their right to appeal (LIC 9058). A copy of this report was reviewed and provided to the Site Supervisor and Program director.

The Notice of Site Visit (LIC 9213) was also provided to the Site supervisor and program director as required by H&S Code Section 1596.817. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply. Appeal rights were given.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Brian Fung
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260203083800

FACILITY NAME:CASA DEI BAMBINIFACILITY NUMBER:
426216627
ADMINISTRATOR:ELIZABETH DAWSONFACILITY TYPE:
830
ADDRESS:3910 CONSTELLATION RD. STE 101TELEPHONE:
(805) 998-0805
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:70CENSUS: DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Sanitation is not adequate, especially with toys.
INVESTIGATION FINDINGS:
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On 3/26/26, Licensing Program Analysts (LPAs) Brian Fung and Elizabeth George conducted an unannounced inspection at the abovementioned Child Care Center (CCC) to deliver the findings for a Complaint related to alleged violations of Physical Plant. LPAs met with Program director Michelle Holm and Site supervisor Julie Santoyo and advised of the purpose of the inspection. It should be noted LPAs observed 33 children on site along with 14 staff (cleared and associated) providing care and supervision.

The Department received a complaint alleging sanitation is not adequate, especially with toys. The investigation included observations, record reviews, interviews with staff, current and former parents of children enrolled as well three unannounced site inspections. Staff who were interviewed stated toys are sanitized daily. Staff also explained the cleaning procedures. All toys and furniture are sanitized daily at the end of the day and as needed... Continued on 809-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 17-CC-20260203083800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CASA DEI BAMBINI
FACILITY NUMBER: 426216627
VISIT DATE: 03/26/2026
NARRATIVE
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 For example, if a child puts a toy in their mouth the toy is placed in a bucket for cleaning after direct use. Additionally, during the inspections, LPA observed staff actively cleaning throughout the day. Parents who were interviewed stated they were satisfied with the cleanliness of the childcare, one parent specifically stated at pick up time they always observe staff cleaning.

LPAs was unable to corroborate or validate the allegations of the Complaint. Contrary to the Complaint, sanitation was found to be adequate. Further, the center staff ensure proper sanitization is conducted and follow cleaning protocols.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) are provided to program director and site supervisor. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply. Exit interview was conducted and report was reviewed with Site Supervisor Julie Santoyo and Program Director Michelle Holm.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 17-CC-20260203083800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CASA DEI BAMBINI
FACILITY NUMBER: 426216627
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/26/2026
Section Cited
CCR
101430(a)(1)(E)
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(a) Notwithstanding Section 101230, the following shall apply: (1) The infant care center shall develop, maintain and implement a written plan to ensure the provision of indoor and outdoor activities designed to meet the needs of infants, including but not limited to: (E) Individual attention. This requirement is not met as evidenced by:
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Program Director and SIte Supervisor will review handbook with staff and make any adjustments. SIte Supervisor will write a letter to LPA about instructions on adjustments to family handbook and illness policy.
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Based on observation, interviews conducted and record review, the Center did not comply with the section cited above as staff were not able to meet infant child’s needs, which poses a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5