<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216657
Report Date: 04/17/2026
Date Signed: 04/17/2026 01:15:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Brian Fung
COMPLAINT CONTROL NUMBER: 17-CC-20260324121854
FACILITY NAME:CASA DEI BAMBINIFACILITY NUMBER:
426216657
ADMINISTRATOR:MELISSA MONGEFACILITY TYPE:
850
ADDRESS:3910 CONSTELLATION RD STE 101TELEPHONE:
(805) 998-0805
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:12CENSUS: 8DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Julie SantoyoTIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility operates out of ratio.
Unqualified staff are providing care without supervision from a qualified teacher.
Staff are not adequately feeding daycare children.
Staff are not reporting incident(s) to day care children’s authorized representative.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/17/2026, at 9:45 AM, Licensing Program Analysts (LPAs) Brian Fung and Elizabeth George conducted an unannounced inspection at the abovementioned Child Care Center (CCC) to deliver the findings for a complaint related to alleged violations of ratio, qualifications, personal rights, and reporting requirements. LPAs met with Site Supervisor, Julie Santoyo of the CCC, and advised of the purpose of the inspection. It should be noted LPAs observed 8 children on site along with 3 teachers (cleared and associated) providing care and supervision.

The Department received a complaint alleging facility operates out of ratio, unqualified staff are providing care without supervision from a qualified teacher, staff are not adequately feeding daycare children, and staff are not reporting incidents to day care children's authorized representative. The investigation included classroom observations, record reviews, interviews with staff, interviews with current and former parents of children, name to face checks, and 2 unannounced site inspections. (Continued on 9099-C).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260324121854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CASA DEI BAMBINI
FACILITY NUMBER: 426216657
VISIT DATE: 04/17/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 Upon record review, LPAs reviewed all current educators in the facility and found that all teachers are qualified for their stated role. Upon record review and parent interviews, staff are reporting incident reports to parents and LPAs observed records that are printed out and through brightwheel app. Children in the preschool classroom are fed throughout the day and parents are updated on the food through the brightwheel app.

LPAs was unable to corroborate or validate the allegations of the Complaint. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) are provided to the Site Supervisor. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply. Exit interview was conducted and report was reviewed with Site Supervisor Julie Santoyo.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Brian Fung
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2