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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216797
Report Date: 08/22/2025
Date Signed: 08/22/2025 03:46:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Joaquin Mendez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250527121333
FACILITY NAME:FUENTES FAMILY CHILD CAREFACILITY NUMBER:
426216797
ADMINISTRATOR:ELSA FUENTESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 363-4044
CITY:SANTA MARIASTATE: CAZIP CODE:
93458
CAPACITY:14CENSUS: 1DATE:
08/22/2025
UNANNOUNCEDTIME BEGAN:
02:54 PM
MET WITH:Elsa FuentesTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On August 22, 2025, at 3:00 PM Licensing Program Analyst (LPA) Joaquin Mendez conducted an
unannounced visit to the above-mentioned facility (FCCH) for the purpose of closing a complaint. LPA met with
Licensee, Elsa Fuentes and explained the purpose of the visit. LPA conducted a tour of the interior and
exterior of the facility with Licensee. LPA observed a total of 1 child under the care and supervision of the licensee. It should be noted that one of the children is the licensee’s niece.

LPA Mendez conducted two unannounced inspections, interviews with reporting party, parents of children registered, and the licensee regarding the abovementioned allegations.

Interviews, document reviews as well as LPA's observations did not corroborate the allegations noted above. The investigation was unable to corroborate that children’s personal rights have been violated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Joaquin Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250527121333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: FUENTES FAMILY CHILD CARE
FACILITY NUMBER: 426216797
VISIT DATE: 08/22/2025
NARRATIVE
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Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTATIATED.

There were no deficiencies cited today. A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) were provided to the Licensee, Elsa Rojas.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee, Elsa Rojas in Spanish.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Joaquin Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2