426217058-7-13-2026-17-CC-MMUR-DW9TST-20260723145937

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426217058
Report Date: 07/13/2026
Date Signed: 07/13/2026 03:39:04 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Gigi Reyes

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20260522152913

FACILITY NAME:	CREATIVE BEGINNINGS II		FACILITY NUMBER:	426217058
ADMINISTRATOR:	MOORE, SARAH		FACILITY TYPE:	860
ADDRESS:	240 PINAL AVENUE		TELEPHONE:	(805) 938-1976
CITY:	SANTA MARIA	STATE: CA	ZIP CODE:	93455
CAPACITY:	48	CENSUS: 15	DATE:	07/13/2026
		UNANNOUNCED	TIME BEGAN:	08:25 AM
MET WITH:	Dessura Lorencz		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff hit a daycare child
Staff pulled a daycare child’s hair
Staff sprayed high pressure water on daycare children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On July 13, 2026 at 8:25 AM, Licensing Program Analyst (LPA) Gigi Reyes conducted an unannounced inspection to conclude the investigation of the complaint allegations. LPA met with facility representative,, Dessura Lorencz and the purpose of the visit was discussed. A tour of the center was conducted, LPA observed 15 children in care with four staff members present. Licensee/Director was not present due to personal emergency.

On 05/22/2026, the Department received multiple allegations involving Staff #1 (S1). The following incidents were reported:
• At approximately 9:30 AM, Child #1 reached for S1's marker, and S1 smacked Child #1’s hand.
• At approximately 12:30 PM, Child #2 grabbed Child #3’s hair. Staff #2 redirected Child #2. Child #3, who was upset, stood near S1. S1 told Child #3, “Go away,” then pulled Child #2 ’s hair and stated, “How do you like that?”

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 17-CC-20260522152913

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CREATIVE BEGINNINGS II	FACILITY NUMBER: 426217058
	VISIT DATE: 07/13/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

• At approximately 1:00 PM, S1 sprayed Child #1 and Child #3 with a hose on full blast because they were sandy.

On 05/29/2026 and 06/09/2026, LPA interviewed Staff #2, Staff #3, and the Licensee, and their statements supported the allegations. S1 admitted to pulling Child #2’s hair and spraying the children with the hose. S1 also reported that Child #1 appeared extremely upset and frightened during the incident. The Licensee conducted an internal investigation, identified additional incidents involving Staff #1, and terminated Staff #1’s employment effective May 26, 2026.

Based on the interviews and the record review, the preponderance of evidence supports the allegations of smacking, hair pulling, hosing down and they are hereby substantiated

LPA Gigi Reyes informed facility representative Dessura Lorencz that this report dated 7/13/2026 document(s) one (1) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.
Also, LPA Gigi Reyes informed the facility representative to provide a copy of this licensing report dated 7/13/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit Interview conducted and report was reviewed with Facility Representative, Desurra Lorencz.

Notice of Site Visit was issued and must remain posted for 30 days.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 17-CC-20260522152913

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CREATIVE BEGINNINGS II	FACILITY NUMBER: 426217058
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/13/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 07/14/2026 Section Cited CCR 101223(a)(1)(2)(3)	1 2 3 4 5 6 7	(a) The licensee shall ensure (1) To be accorded dignity in his/her personal relationships... (2) To be accorded safe, healthful and comfortable accommodations, (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion...	1 2 3 4 5 6 7	On May 26, 2026, following the internal investigation, Licensee/Owner Erin Metcalf terminated Staff #1’s employment. The Licensee must submit a written Plan of Correction describing how similar incidents will be prevented in the future. The POC is due no later than 7/14/2026.
	8 9 10 11 12 13 14	This requirment is not met as evidenced by : Staff 1's behavior towards the 3 children on 3 different incidents of smacking , hair pulling, hosing down. This poses an immediate risk to health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3