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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426217157
Report Date: 08/21/2026
Date Signed: 08/21/2026 12:58:11 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Fernando Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260528101702
FACILITY NAME:ARREOLA FAMILY CHILD CAREFACILITY NUMBER:
426217157
ADMINISTRATOR:CYNTHIA ARREOLAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 332-9725
CITY:SANTA MARIASTATE: CAZIP CODE:
93458
CAPACITY:14CENSUS: 2DATE:
08/21/2026
UNANNOUNCEDTIME BEGAN:
09:55 AM
MET WITH:Cynthia ArreolaTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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 - Licensee did not properly maintain the home
INVESTIGATION FINDINGS:
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On 08/21/2026 at 09:55 AM, Licensing Program Analyst (LPA) Fernando Hernandez conducted an unannounced inspection to deliver findings with respect to the allegation noted above. LPA met with licensee Cynthia Arreola and advised her of the purpose for the inspection. At the time of the inspection there were (2) children under the care of the Licensee.

The Department received a complaint alleging the licensee did not properly maintain the home. According to the reporting party (RP) stated Licensee does not maintain the home properly for children in care which poses a potential safety risk/hazard for children in care. Upon the initial complaint investigation on 06/04/26 at 11:28 AM, LPA was informed children had access that morning to the outdoor backyard, upon inspection of the outdoor yard LPA observed animal droppings and broken play equipment such as plastic seat on tricycle was observed with broken sharp edges. LPA additionally observed debris/dirt on outdoor play equipment. Lastly, LPA observed children's couch with a hole exposing the frame of the couch in the accessible outdoor play area. Substantiating the allegation noted above.
CONTINUED ON PAGE 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Fernando Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Fernando Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260528101702

FACILITY NAME:ARREOLA FAMILY CHILD CAREFACILITY NUMBER:
426217157
ADMINISTRATOR:CYNTHIA ARREOLAFACILITY TYPE:
810
ADDRESS:2144 CHESTNUT LANETELEPHONE:
(805) 332-9725
CITY:SANTA MARIASTATE:CAZIP CODE:
93458
CAPACITY:14CENSUS: 2DATE:
08/21/2026
UNANNOUNCEDTIME BEGAN:
09:55 AM
MET WITH:Cynthia ArreolaTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
 - Licensee does not reside in the home
- Licensee is not present for a significant amount of time
INVESTIGATION FINDINGS:
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5
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9
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On 08/21/26 at 09:55 AM, Licensing Program Analyst (LPA) Fernando Hernandez conducted an unannounced inspection at Arreola Family Child Care to deliver findings with respect to the allegation(s) noted above. LPA met with the Licensee Cynthia Arreola and explained the nature and purpose of the inspection. LPA notes (2) children are under the care of the licensee at the time of the inspection.

The Department received a complaint alleging provider does not reside in the home and they are not present for a significant amount of time which raised concerns over the care and supervision of the children in care. As set forth by the Department, this investigation included, interviews with the reporting party, licensee and parents.

Interviews with Licensee and parents did not reveal any info regarding the allegation(s) stated above. Licensee denied the allegation. Parents interviewed shared no concerns over the safety, care, or supervision provided by the facility. Overall, parents were satisfied with the safety, supervision, and care being provided at the Family Child Care Home (FCCH). CONTINUED ON LIC9099-C PAGE 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Fernando Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 17-CC-20260528101702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ARREOLA FAMILY CHILD CARE
FACILITY NUMBER: 426217157
VISIT DATE: 08/21/2026
NARRATIVE
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Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are unsubstantiated.

No deficiencies were cited today.

Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided and report was reviewed with Licensee Cynthia Arreola. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Licensee Cynthia Arreola.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Fernando Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 17-CC-20260528101702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ARREOLA FAMILY CHILD CARE
FACILITY NUMBER: 426217157
VISIT DATE: 08/21/2026
NARRATIVE
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 Based on observations the preponderance of evidence standard has been met; therefore, the above allegation is found SUBSTANTIATED. California Code of Regulations, Title 22 have been cited during initial inspection conducted on 06/04/2026.

Appeal Rights were explained and provided to Licensee.

Notice of site visit was provided.

Exit interview was conducted, report was reviewed with Licensee, Cynthia Arreola.

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Fernando Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4