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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426217346
Report Date: 08/04/2025
Date Signed: 08/04/2025 03:22:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2025 and conducted by Evaluator Bill-Brian Billones
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250515160728
FACILITY NAME:CASTILLO FAMILY CHILD CAREFACILITY NUMBER:
426217346
ADMINISTRATOR:MARIA CASTILLOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 345-7209
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:14CENSUS: 10DATE:
08/04/2025
UNANNOUNCEDTIME BEGAN:
01:43 PM
MET WITH:Maria CastilloTIME COMPLETED:
03:21 PM
ALLEGATION(S):
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Day care child sustained multiple unexplained injuries while in care.
INVESTIGATION FINDINGS:
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On 08/04/2025 at 1:43PM, Licensing Program Analyst (LPA) Bill Billones conducted an unannounced inspection of the above-mentioned Family Child Care Home (FCCH) to deliver a finding with respect to the allegation noted above. LPA met with licensee, Maria Castillo, and explained the nature and purpose of the investigation. At the time of inspection, LPA observed 10 children present along with the licensee and an assistant providing care and supervision.

The complaint alleged a violation of Personal Rights, specifically the allegation that a day care child sustained multiple unexplained injuries while in care. The investigation included three unannounced inspections, review of relevant documentation, interviews, and LPA observations of the day care. LPA interviewed the licensee, complainant, and a sampling of parents of both currently and formerly enrolled children. LPA’s interviews and review of documentation did not corroborate the allegation noted above. The interviews revealed how most parents are satisfied with the care and supervision being provided at the FCCH.
Parent interviews indicate their children did not experience any incidents of unexplained injuries while in the day care. Continued on 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250515160728
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CASTILLO FAMILY CHILD CARE
FACILITY NUMBER: 426217346
VISIT DATE: 08/04/2025
NARRATIVE
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During the investigation, LPA was made aware that several photographs existed showing the alleged injuries mentioned in the allegation. LPA requested to see the photographs, but they were unavailable for review and LPA was informed that they had been deleted.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the
alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the
main door for 30 days.

Exit interview conducted, appeal rights were provided, and report was reviewed with the licensee Maria Castillo.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2