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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426217585
Report Date: 08/12/2026
Date Signed: 08/13/2026 09:08:53 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2026 and conducted by Evaluator Gigi Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260715170316
FACILITY NAME:GONZALES FAMILY CHILD CAREFACILITY NUMBER:
426217585
ADMINISTRATOR:GONZALES, JESSICAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 264-2989
CITY:SANTA MARIASTATE: CAZIP CODE:
93455
CAPACITY:14CENSUS: 4DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Jessica GonzalezTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Drug Use Outside of Daycare Hours
INVESTIGATION FINDINGS:
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On August 12, 2026, at approximately 8:40 a.m., Licensing Program Analyst (LPA) Gigi Reyes conducted an unannounced inspection at Gonzalez Family Child Care Home to deliver the final findings regarding the above‑referenced allegation. LPA met with the assistant, Andrea Santana who contacted the Licensee Jessica Gonzalez who arrived 10 minutes later from a personal appointment

On 7/15/2026, The Department received a complaint alleging the licensee’s use of drugs outside of daycare hours. Attempts to reach the complainant for additional information were unsuccessful.As part of the investigation, the LPA reviewed facility records, attempted to interview the complainant, interviewed the licensee, contacted involved agencies, and conducted observations of the home
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260715170316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: GONZALES FAMILY CHILD CARE
FACILITY NUMBER: 426217585
VISIT DATE: 08/12/2026
NARRATIVE
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.During today’s visit, the LPA toured the residence with the licensee and observed four (4) children in care with an assistant present.

The licensee reported that Child Protective Services (CPS) visited her home on July 15, 2026 and Resource Family Agency on July 22, 2026, due to her dual status as a Resource Family (RFA ID 42001541). The visit concerned level of care allegations in connection with the allegation of Drug Use Outside of Daycare Hours.

According to the licensee, an RFA representative completed an assessment, and the reported concerns were determined to be unfounded. The licensee also stated that CPS and RFA asked licensee if she was willing to undergo substance testing, and all results were negative. Report documenting the negative result was provided to CCL. LPA Reyes' interview with the RFA Program Representative R. Luna revealed that the concern was not elevated to a formal complaint. Instead, it was handled as routine case management. Because the issue did not meet the threshold for a complaint, the RFA’s review determined the reported concern to be unfounded.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation have been deemed UNSUBSTANTIATED

Exit interview conducted and report was reviewed with licensee, Jessica Gonzales.

Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2