430700136-7-9-2026-26-AS-BCHN-DW82RW-20260721173814

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 430700136
Report Date: 07/09/2026
Date Signed: 07/09/2026 03:04:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator John Calandra

COMPLAINT CONTROL NUMBER: 26-AS-20251208090952

FACILITY NAME:	CHANNING HOUSE		FACILITY NUMBER:	430700136
ADMINISTRATOR:	RHONDA BEKKEDAHL		FACILITY TYPE:	741
ADDRESS:	850 WEBSTER STREET		TELEPHONE:	(650) 327-0950
CITY:	PALO ALTO	STATE: CA	ZIP CODE:	94301
CAPACITY:	264	CENSUS: 225	DATE:	07/09/2026
		UNANNOUNCED	TIME BEGAN:	01:35 PM
MET WITH:	Yadira Aldana, Health and Wellness Administrator		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff did not provide an adequate contract for resident

INVESTIGATION FINDINGS:

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On 7/9/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility to deliver conclusionary findings for this complaint. LPA Calandra was greeted by Yadira Aldana, Health and Wellness Administrator and explained the purpose of the visit.

On December 18, 2025, the Department received a complaint alleging that the provider did not provide an adequate contract for a prospective resident. The complaint alleges that: (1) the Residency Agreement (80% repayment) “Death” provision is dishonest; (2) the provider retaliated by denying admission due to concerns raised about the contract; (3) the provider was unable to provide confirmation that there is no lead paint in the unit; (4) incorrect wire instructions were provided; (5) the provider refused to acknowledge statements made during a video call; and (6) a $500 fee was not refunded.

Throughout the course of the investigation, the Department conducted interviews with the Reporting Party (RP) and provider staff and reviewed documentation relevant to the complaint.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20251208090952

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: CHANNING HOUSE	FACILITY NUMBER: 430700136
	VISIT DATE: 07/09/2026

NARRATIVE

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Based on interviews and the review of documents and information provided, the RP reported that they reviewed the Residence and Care Agreement (RCA) on behalf of a prospective resident and expressed concern regarding the contract provision stating that no entrance fee repayment would be issued in the event of death resulting from a natural disaster, catastrophic event, pandemic, or similar occurrence involving multiple residents. The Department reviewed the RCA, which discloses this provision in Section IX.D (Death). The provision further states that exceptions may be made at the provider’s discretion.

The RP further alleged that the provider denied admission in retaliation for raising concerns about the contract. The Department reviewed the RCA which states in section IX A. “(Cancellation Period) “Cancellation Period. Under California law, there will be a cancellation period of ninety (90) days after the date that you first occupy your Residence during which either the Provider or you may cancel this Agreement, with or without cause (the “Cancellation Period”). For purposes of this Agreement, you shall be deemed to “occupy” your Residence as of the date that you receive a key entitling you to occupy it. If the Provider cancels this Agreement without cause, it will provide you with thirty (30) days’ written notice of such cancellation. If you cancel this Agreement, you will provide the Provider with the written Notice of Cancellation attached to this Agreement as Appendix G.”

The RP also stated that the provider was unable to confirm whether the unit contained lead-based paint. The Department did not obtain sufficient evidence to support that the provider violated any applicable requirement related to such disclosure.

Additionally, documentation reviewed indicates that wire instructions for Umpqua Bank were initially provided and later corrected to Columbia Bank. The statute does not outline that the wiring information be included in the agreement. The provider subsequently corrected the information and explained that different financial institutions may be used depending on the property.

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20251208090952

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: CHANNING HOUSE	FACILITY NUMBER: 430700136
	VISIT DATE: 07/09/2026

NARRATIVE

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The RP alleged that the provider refused to acknowledge statements made during a video call, in which a provider staff indicated that the contract language did not reflect the provider’s intent and described the organization as ethical. The Department reviewed the information and confirmed that the contract is the version previously approved by the Department. Upon review, the contract was found to be in compliance and approved on June 7, 2022.

Finally, the RP reported that a $500 fee was not refunded. The Department reviewed the RCA, which states that the processing fee is non-refundable. Documentation supports that the fee was disclosed as non-refundable in accordance with the contract terms.

Due to this information, the Department finds the allegation to be UNSUBSTANTIATED – a finding of unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies cited

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

LIC9099 (FAS) - (06/04)

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