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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 430703019
Report Date: 08/20/2026
Date Signed: 08/20/2026 03:19:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2026 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260521144039
FACILITY NAME:ACTION DAY NURSERIES & PRIMARY PLUS INC.FACILITY NUMBER:
430703019
ADMINISTRATOR:JESSICA GUZMANFACILITY TYPE:
850
ADDRESS:333 EUNICE AVENUETELEPHONE:
(650) 967-3780
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94040
CAPACITY:107CENSUS: 73DATE:
08/20/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Zaira OrtegaTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility operated out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/20/2026 at 12:45pm, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced Complaint Investigation Visit related to the above allegation of a ratio violation. LPA Uribe met with Interim Director, Zaira Ortega, also present at the time of the inspection were 8 staff and 73 children in care. The purpose of today's visit is to deliver the findings for the complaint and conclude the investigation.

This agency has investigated the complaint allegation that the facility operated out of ratio. During the course of the investigation, LPA Uribe conducted interviews, obtained copies of and reviewed relevant documents, and made observations within the facility over several visits. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Interim Director, Zaira Ortega.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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