430703695-3-17-2026-07-CC-MFLS-DTKN7E-20260428101237

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 430703695
Report Date: 03/17/2026
Date Signed: 03/17/2026 01:25:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Syeda Bahar

COMPLAINT CONTROL NUMBER: 07-CC-20260202131322

FACILITY NAME:	SJB - SAN JUAN BAUTISTA CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	430703695
ADMINISTRATOR:	LURVIN MAGANA-CALLES		FACILITY TYPE:	850
ADDRESS:	1945 TERILYN AVENUE		TELEPHONE:	(408) 259-4796
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95122
CAPACITY:	176	CENSUS: 101	DATE:	03/17/2026
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	LURVIN MAGANA-CALLES		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Staff handled children in care in a rough manner
Staff yelled at children in care

INVESTIGATION FINDINGS:

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On 3/17/26, Licensing Program Analyst (LPA), Syeda Bahar conducted an unannounced complaint investigation at the facility to deliver the findings. LPA met with Director, Lurvin Magana Calles, and Associate Program Director (APD), Maria Velazquez, and explained the purpose of today’s visit.

During the investigation, LPA conducted observations, interviewed staff, parents, children, reviewed records, and obtained copies of supporting documents.

The Reporting Party alleged that staff handled children in care in a rough manner and that Staff yelled at children in care. Based on interviews with staff, all staff denied observing or having knowledge of any staff handling children in care in a rough manner and Staff yelling at children in care. Staff stated they use positive redirection, clear expectations, and social emotional tools to support children’s behavior.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Syeda Bahar
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 07-CC-20260202131322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: SJB - SAN JUAN BAUTISTA CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 430703695
	VISIT DATE: 03/17/2026

NARRATIVE

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Staff also stated that when additional support is needed, the center contacts the Early Childhood Mental Health Consultation team, who observe the child and provide recommendations to staff and families. The center may also assign a behavior para-educator to provide one-on-one support if needed. Staff receive ongoing training on children’s personal rights, safety practices, and managing challenging behaviors. Parents are notified the same day when an incident occurs, and staff complete incident or injury reports.

The center has policies regarding children’s personal rights. The center prohibits restraining, corporal punishment, physical contact used as discipline, and the inappropriate use of the word “no.” Staff redirect children, explain situations, and set clear expectations. Staff also use visual tools such as emotion charts to help children identify and talk about their feelings.

Based on parent interviews, parent denied observing or having knowledge of any staff handling children in care in a rough manner and Staff yelling at children in care.

Based on the interviews conducted and records review, at this time, there is not enough evidence to support the above allegations mentioned on the page one (1). This agency has investigated the complaint, alleging that Staff handled children in care in a rough manner, and Staff yelled at children in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies were cited during today’s investigation. Appeal rights were provided.

An exit interview was conducted, and the report was reviewed with Director, Lurvin Magana-Calles, and Associate Program Director (APD), Maria Velazquez.

A Notice of Site Visit was issued and must remain posted for 30 days.

---- End of Report ----

SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Syeda Bahar
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

LIC9099 (FAS) - (06/04)

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