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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 430708817
Report Date: 07/11/2023
Date Signed: 07/11/2023 06:09:48 PM


Document Has Been Signed on 07/11/2023 06:09 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131



FACILITY NAME:TERRACES OF LOS GATOS, THEFACILITY NUMBER:
430708817
ADMINISTRATOR:BURGOYNE, BRADLEYFACILITY TYPE:
741
ADDRESS:800 BLOSSOM HILL ROADTELEPHONE:
(408) 356-1006
CITY:LOS GATOSSTATE: CAZIP CODE:
95032
CAPACITY:458CENSUS: 287DATE:
07/11/2023
TYPE OF VISIT:Case Management - IncidentUNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Charmaine Verador and Sandy MirasolTIME COMPLETED:
06:20 PM
NARRATIVE
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Licensing Program Analyst (LPA) Simi Rai and Licensing Program Manager (LPM) Romeo Manzano conducted a case management visit due to additional information received regarding a complaint the Department received 4/4/2023.

During today's visit, LPA and LPMs met with R1 at his/her apartment in the Independent Living Unit. R1 was interviewed and also observed. R1 is dependent on all aspects of his/her daily living except making decision and still able to fed himself/herself. R1 has mild neurocognitve disorder. LPA and LPM obtained R1's records to include Physician Reports, Appraisal/ Needs and Services Plan. LPA and LPM obtained PC 1 and PC2's records available at the facility.

R1 hired a private caregivers 24/7 who provide bath, prepare his/her breakfast, laundry and housekeeping. R1 is not conserved but his/her son has a power of attorney when R1s become incapacitated.

Facility will obtain criminal record clearance and additional paperwork for private caregivers working with R1.

Deficiencies are being cited. See LIC 809-D.

A civil penalty is being assessed for the amount of $500 ($100 per day x 5 days = $500) for staff (S1), $500 ($100 per day x 5 days = $500) for staff (S2), $500 ($100 per day x 5 days = $500) for staff (S3) working at the facility without criminal record clearance, for a total of $1500. Please see LIC 421BG.

Exit interview conducted with Director of Resident Services, Sandra Mirasol. This report was reviewed with and a signed copy was provided. Appeal Rights was provided.



SUPERVISOR'S NAME: Romeo ManzanoTELEPHONE: (650) 388-2297
LICENSING EVALUATOR NAME: Simranjit RaiTELEPHONE: (408) 324-2112
LICENSING EVALUATOR SIGNATURE:
DATE: 07/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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Document Has Been Signed on 07/11/2023 06:09 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131


FACILITY NAME: TERRACES OF LOS GATOS, THE

FACILITY NUMBER: 430708817

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 07/11/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/12/2023
Section Cited
CCR
87405(b)

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(b)The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7). If the licensee is also the administrator, all requirements for an administrator shall apply.

This requirement is not met as evidenced by:
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Licensee will submit an updated Administration Certification and a written plan to demonstrate DRS's understanding of Title 22 policies pertaining to care and supervision of residents. DRS to submit a written and signed statement understanding of this regulation by POC date.
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Based on interview with Wellness Director and Independent Living Director of Resident Services failed to do any detailed followup on the financial abuse and completed an assessment on R1 which poses an immediate Health, Safety, or Personal Rights risk to persons in care
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DRS will discuss the guidelines with R1's responsible party on the private caregivers paperwork necessary for them to continue to work in the faciltity. DRS will reach out to the
private caregiver agency to obtain alll neccessary paperwork and place with Human Resources at the facility.
Type A
07/12/2023
Section Cited
CCR87606(c)

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87606 Care of Bedridden Residents: (c) To accept or retain a bedridden person, other than for a temporary illness or recovery from surgery, a facility shall obtain and maintain an appropriate fire clearance as specified in Section 87202(a). This requirement is not met as evidenced by:
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DRS will submit bedridden clearance request for R1's room to the Department and provide a written plan to understand the regulations. DRS will write a letter to DSS for bedridden clearance and inform Fire Department regarding bedridden clearance.
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Based on interview, observation and record review, R1 is bedridden per physician's report and the room in whcih resident currently resides in does not have a bedridden clearance from Fire Department poses an immediate Health, Safety, or Personal Rights risk to persons in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Romeo ManzanoTELEPHONE: (650) 388-2297
LICENSING EVALUATOR NAME: Simranjit RaiTELEPHONE: (408) 324-2112
LICENSING EVALUATOR SIGNATURE:
DATE: 07/11/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/11/2023
LIC809 (FAS) - (06/04)
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Document Has Been Signed on 07/11/2023 06:09 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131


FACILITY NAME: TERRACES OF LOS GATOS, THE

FACILITY NUMBER: 430708817

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 07/11/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/12/2023
Section Cited
CCR
87466

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Observation of the resident: The licensee shall ensure that residents are regularly observed for changes ...and that appropriate assistance is provided when such observation reveals unmet needs. This requirement is not met as evidenced by: Based on record review and interview,
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DRS will submit a written plan on the facility's policy and procedure as well as a wrriten statement on understanding the regulation by POC date.
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R1 is bedridden with contractures, incontinent (bowel and bladder), unabe to care for self including medication management due to neurocognitve disorder which requiring needs care and supervision which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Type B
07/18/2023
Section Cited
CCR87616(a)

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Exception for Health Conditions: (a) ...the licensee may submit a written exception request if he/she agrees that the resident has a prohibited and/or restrictive health condition but believes that the intent of the law can be met through alternative means. This requirement is not met as evidenced by:
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DRS will submit a written plan on the facility's policy and procedure as well as a wrriten statement on understanding the regulation by POC date.
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Based on observation and record review, the IL director did not submit an exception request for R1’s suprapubic catheter which poses a potential Health, Safety, or Personal Rights risk to persons in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Romeo ManzanoTELEPHONE: (650) 388-2297
LICENSING EVALUATOR NAME: Simranjit RaiTELEPHONE: (408) 324-2112
LICENSING EVALUATOR SIGNATURE:
DATE: 07/11/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/11/2023
LIC809 (FAS) - (06/04)
Page: 3 of 4


Document Has Been Signed on 07/11/2023 06:09 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131


FACILITY NAME: TERRACES OF LOS GATOS, THE

FACILITY NUMBER: 430708817

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 07/11/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/12/2023
Section Cited
CCR
1569.17(b)(2)(D)

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(D) A third-party contractor or other business professional retained by the client and at the facility at the request or by the permission of that client. These individuals may not be left alone with other clients.

This requirement is not met as evidenced by:
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DRS will submit a written plan on the facility's policy and procedure as well as a wrriten statement on understanding the regulation by POC date.
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Based on record review and interview, R1's private caregivers S1, S2, S3 were left alone in R1's room and had access to the facility and left unattended which poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Type A
07/12/2023
Section Cited
CCR87355(e)

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87355 Criminal Record Clearance: (e) All individuals subject to a criminal record review ... shall prior to working, residing or volunteering in a licensed facility. (1) Obtain a California clearance or a criminal record exception....
This requirement is not met as evidenced by:
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DRS will submit a written plan on the facility's policy and procedure as well as a wrriten statement on understanding the regulation by POC date. DRS will obtain criminal records for S1-S3 and other private caregivers working with R1.
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Based on interview and observation, S1, S2, and S3 worked for R1 and reside at R1's apartment without a criminal background clearance which poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Romeo ManzanoTELEPHONE: (650) 388-2297
LICENSING EVALUATOR NAME: Simranjit RaiTELEPHONE: (408) 324-2112
LICENSING EVALUATOR SIGNATURE:
DATE: 07/11/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/11/2023
LIC809 (FAS) - (06/04)
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