430710441-3-17-2026-07-CC-GKUN-DT6VWN-20260415164814

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 430710441
Report Date: 03/17/2026
Date Signed: 03/17/2026 04:40:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Marilou Monico

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260206100720

FACILITY NAME:	ROULEAU HEAD START		FACILITY NUMBER:	430710441
ADMINISTRATOR:	CUC TRAN		FACILITY TYPE:	850
ADDRESS:	1875 MONROVIA DRIVE		TELEPHONE:	(408) 573-4717
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95122
CAPACITY:	65	CENSUS: 12	DATE:	03/17/2026
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Cuc Tran		TIME COMPLETED:	04:50 PM

ALLEGATION(S):

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Due to lack of supervision, child hits another child
Staff do not prevent child from hitting another child

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Marilou Monico and Yareli Ramirez conducted an unannounced follow up complaint inspection. LPAs met with Site Director, Cuc Tran. LPA toured the facility, interviewed staff, and census was taken. During the investigation process, staff and parents were interviewed and pertinent documents were obtained.

Based on the information gathered from interviews as well as supporting evidence, despite staff supervision and efforts to intervene and prevent physical contact, a child still sustained injuries from another child. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

There were no deficiencies cited.
Exit interview conducted and report was reviewed with Site Director, Cuc Tran. Copy of appeal rights was provided to Site Director.
A Notice of Site Visit was issued and must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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