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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 430710539
Report Date: 03/05/2026
Date Signed: 03/05/2026 11:30:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2026 and conducted by Evaluator Mandeep Kaur
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260123162234
FACILITY NAME:CHALLENGER SCHOOL-SUNNYVALEFACILITY NUMBER:
430710539
ADMINISTRATOR:DENISE REIDFACILITY TYPE:
850
ADDRESS:1185 HOLLENBECK AVENUETELEPHONE:
(408) 245-7170
CITY:SUNNYVALESTATE: CAZIP CODE:
94087
CAPACITY:168CENSUS: 80DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
08:47 AM
MET WITH:Denise ReidTIME COMPLETED:
11:39 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision resulting in child sustaining injury.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/05/2026, Licensing Program Analyst (LPA) Mandeep Kaur met with Director, Denise Reid for an unannounced follow up complaint investigation. Purpose of today's investigation: deliver investigation findings. LPA conducted complaint investigation comprising of observations, Director interview, random staff interviews, random parents interviews, random children interviews, records review and evidence gathered.

Based on interviews, observations, records review and evidence gathered during the investigation process, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiency issued during today's investigation. Appeal rights were provided.
Exit interview conducted and report was reviewed with Director, Denise Reid.
A Notice of Site Visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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