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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400296
Report Date: 10/24/2022
Date Signed: 10/24/2022 12:05:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2022 and conducted by Evaluator Sabina Dodoo
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20220825112130
FACILITY NAME:CHILDREN'S PRE-SCHOOL CENTER, THEFACILITY NUMBER:
434400296
ADMINISTRATOR:ADORA GARRICKFACILITY TYPE:
850
ADDRESS:4000 MIDDLEFIELD ROAD T-1TELEPHONE:
(650) 493-5770
CITY:PALO ALTOSTATE: CAZIP CODE:
94303
CAPACITY:112CENSUS: 78DATE:
10/24/2022
UNANNOUNCEDTIME BEGAN:
10:54 AM
MET WITH:Adora GarrickTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Personal Rights: Staff yells at day care children
INVESTIGATION FINDINGS:
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On Monday 10/24/2022 at approximately 10:54 am Licensing Program Analyst(LPA) Sabina Dodoo conducted an Unannounced Complaint Investigation visit at The Children's Pre-School Center. The purpose of this visit was to deliver the findings of the complaint investigation. LPA met with Director Adora Garrick and explained the purpose of this visit. Present during the inspection were 25 staff and 78 children.

The first allegation for the complaint was that staff yells at day care children. Based on observation and interviews the preponderance of evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. A copy of this report was provided to Director. A Notice of Site Visit was also provided. A copy of appeal Rights was also given to the Director. This report shall remain on file for 3 years.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2022 and conducted by Evaluator Sabina Dodoo
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20220825112130

FACILITY NAME:CHILDREN'S PRE-SCHOOL CENTER, THEFACILITY NUMBER:
434400296
ADMINISTRATOR:ADORA GARRICKFACILITY TYPE:
850
ADDRESS:4000 MIDDLEFIELD ROAD T-1TELEPHONE:
(650) 493-5770
CITY:PALO ALTOSTATE: CAZIP CODE:
94303
CAPACITY:112CENSUS: 78DATE:
10/24/2022
UNANNOUNCEDTIME BEGAN:
10:54 AM
MET WITH:Adora GarrickTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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2
3
4
5
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9
Personal Rights- Staff inappropriately disciplined day care children
INVESTIGATION FINDINGS:
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5
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On Monday 10/24/2022, at approximately 10:54 AM, Licensing Program Analyst (LPA) Sabina Dodoo conducted an unannounced complaint investigation visit for the The Children's Pre-School Center. Present during the visit was the Director, 25 staff and 78 children. The purpose of this visit is to deliver the findings of the investigation. LPA explained the nature of the visit to Director.

The second allegation to the complaint was : Staff inappropriately disciplined day care children. Based on observations and interviews the preponderance of evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
A copy of this report was provided to Director. A Notice of Site Visit was given and Appeal Rights was provided. This Report shall remain on file for 3 years.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2022 and conducted by Evaluator Sabina Dodoo
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20220825112130

FACILITY NAME:CHILDREN'S PRE-SCHOOL CENTER, THEFACILITY NUMBER:
434400296
ADMINISTRATOR:ADORA GARRICKFACILITY TYPE:
850
ADDRESS:4000 MIDDLEFIELD ROAD T-1TELEPHONE:
(650) 493-5770
CITY:PALO ALTOSTATE: CAZIP CODE:
94303
CAPACITY:112CENSUS: 78DATE:
10/24/2022
UNANNOUNCEDTIME BEGAN:
10:54 AM
MET WITH:Adora GarrickTIME COMPLETED:
12:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights- Staff do not treat day care children with respect.
INVESTIGATION FINDINGS:
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12
13
On Monday 10/24/2022 at approximately 10:54 AM, Licensing Program Analyst(LPA) Sabina Dodoo, conducted an Unannounced Complaint Investigation visit at The Children's Preschool Center. LPA met with Director Adora Garrick and explained the nature of the visit. Present during this visit were 78 children and 25 staff.

The third allegation for this complaint was: Staff do not treat day care children with respect. LPA interviewed 10 staff and 9 parents. Based on observations and interviews the preponderance of evidence has been met. Therefore the above allegation(s) is found to be SUBSTANTIATED. The facility is in violation of Title 22 Division 12 Chapter 1 Regualtion# 101223(a)(3). A Type A Citation is being given during todays visit.(Please see LIC9099 D for Further Details).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 52-CC-20220825112130
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CHILDREN'S PRE-SCHOOL CENTER, THE
FACILITY NUMBER: 434400296
VISIT DATE: 10/24/2022
NARRATIVE
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The Director acknowledge, that for Type A Deficiency, the Director shall post the LIC 9099, 9099C & LIC 9099D with Type A deficiency for 30 days and provide copies of this licensing report to parents/ guardians of children in care at the facility and to parents/ guardians of children newly enrolled at the facility during the next 12 months.

The LIC 9224 must be signed by parents/ guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the Director. A copy of the LIC 9224 was given to Director at time of this inspection.

An exit interview was conducted. Appeal rights were given and explained to the Director Adora Garrick. Notice of Site Visit was posted.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 52-CC-20220825112130
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CHILDREN'S PRE-SCHOOL CENTER, THE
FACILITY NUMBER: 434400296
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/24/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/31/2022
Section Cited
CCR
101223(a)(3)
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101223 (a)(3) Personal Rights
The licensee shall ensure that each child is accorded the following personal rights:To be free from corporal or unusual punishment, ..., ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living..., sleeping or toileting; or withholding of shelter, clothing, medication ... physical functioning.
This requirement was not met as evidenced by:
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Director agrees to hold a staff meeting discussing the policies that will be put in place to ensure personal rights of children are not violated. Staff will watch a video on the CCLD website titled: Children's Personal Rights.
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Based on interviews with staff and parents children are not being treated with respect which poses an immediate health, safety and personal rights risks to persons in care.
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The plan of correction is for Director to submit a list of signatures of all staff who attended the meeting, a meeting agenda, a new handboook created for staff on acceptable ways to discipline children. These documents must be submitted to LPA via email no later than 10/31/2022 at Sabina.Dodoo@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5