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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400329
Report Date: 12/12/2025
Date Signed: 12/12/2025 03:08:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250919101644
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400329
ADMINISTRATOR:MAARIT MCCROSSENFACILITY TYPE:
830
ADDRESS:605 EAST DUNNE AVENUETELEPHONE:
(408) 778-1237
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:60CENSUS: 32DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:McCrossen, MaaritTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Staff did not change infants diapers in a timely manner.
INVESTIGATION FINDINGS:
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On 12/12/2025, Licensing Program Analyst (LPA) conducted an unannounced Complaint Investigation Inspection and met and was greeted by Maarit McCrossen, Director. LPA gathered a census of children in care today.

During the course of the investigation, LPA interviewed Reporting Party (RP), staff, and parents and obtained copies of documentation.





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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20250919101644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400329
VISIT DATE: 12/12/2025
NARRATIVE
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It was alleged that, staff do not change infants diapers in a timely manner. Based on interviews conducted, five (5) out of five (5) staff informed LPA that children diaper are changed every two hours or as needed to ensure they are kept dry. Staff also stated that they monitor and check children in between scheduled times to determine if an additional change is needed. During parent interviews, three (3) out of four (4) parents reported that staff are changing their children appropriately and expressed no concerns regarding diaper-changing practices. LPA conducted records review, including diaper changing logs.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN AND MUST REMAIN POSTED FOR 30 DAYS.

Exit interview conducted and report was reviewed with Director, Maarit McCrossen along with appeal rights provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4