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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400329
Report Date: 03/20/2025
Date Signed: 03/20/2025 01:56:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2025 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250207122531
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400329
ADMINISTRATOR:MAARIT MCCROSSENFACILITY TYPE:
830
ADDRESS:605 EAST DUNNE AVENUETELEPHONE:
(408) 778-1237
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:60CENSUS: 37DATE:
03/20/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:MAARIT MCCROSSENTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Staff caused injury to child resulting in a bruise.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Liridon Fici- Doni arrived unannounced to conduct a complaint investigation and to deliver complaint findings on the above allegation. LPA met with Director, Maarit McCrossen and explained the reason for the inspection.

During the course of the investigation, LPA conducted interviews with three (3) staff members, Reporting party (RP), and the child’s authorized representative.

It was alleged that, staff caused injury to child resulting in a bruise. Based on interviews conducted, staff 3 (S3) stated she was cleaning child 1 (C1) during a diaper change after he arrived at the center and S3 noticed a small red dot on his right abdominal on 1/24/2025, and a week later, on 1/30/2025, the red dot became a bruise, and staff were not sure how that happened.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250207122531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400329
VISIT DATE: 03/20/2025
NARRATIVE
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Staff 3 (S3) informed Staff 2 (S2) about the bruise and asked if S2 noticed it and she stated no. Both staff informed director- Staff 1 (S1) and an incident report was generated on 2/5/2025. S1 stated the center did not inform parents because C1 came into the center with the bruise and the center assumed it occurred at home. The parent of C1 stated she’s not sure where the bruise came from; she stated there were no concerns because Kindercare always informs parents about what happens at the center with their child. Parent stated she does not think the center had anything to do with the bruise. LPA reviewed the medical records, C1 was seen by a physician on 2/5/2025 for a hematoma on the right side of C1’s abdominal area; cause is unknown. During visit, LPA observed C1 aggressively shaking the baby chair a few times before C1 stopped.

Based on interviews, record reviews, observations, and evidence gathered during the course of the investigation, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegations are UNSUBSTANTIATED.

A notice of site visit has been issued and must remain posted for 30 days.

Exit interview conducted with director, and report was reviewed and provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
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