434400329-4-29-2025-07-CC-GKUN-DGB2VH-20250502174358

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434400329
Report Date: 04/11/2025
Date Signed: 04/29/2025 01:56:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Liridon Fici

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20250210122244

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434400329
ADMINISTRATOR:	MAARIT MCCROSSEN		FACILITY TYPE:	830
ADDRESS:	605 EAST DUNNE AVENUE		TELEPHONE:	(408) 778-1237
CITY:	MORGAN HILL	STATE: CA	ZIP CODE:	95037
CAPACITY:	60	CENSUS: 34	DATE:	04/11/2025
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Maarit McCrossen		TIME COMPLETED:	03:55 PM

ALLEGATION(S):

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Staff do not keep the family clean and sanitary.
Staff do not follow hand washing procedures after diaper changes.
Staff are using the same disposable gloves to change the diapers of multiple children.
Staff do not keep the child's authorized person informed about the child's care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Liridon Fici- Doni arrived unannounced to conduct a complaint investigation, and to deliver report findings on the above allegations. LPA met with Director, Maarit McCrossen and informed her the reason for the inspection. During today's inspection were 13 infants with four (4) teachers, and 19 toddlers with five (5) teachers present. LPA conducted additional interview with staff.

During the course of the investigation, LPA conducted interviews with five (5) staff, parent’s, and obtained copies the following documents: Staff roster with contact information, children’s roster with contact information, diaper changing procedure, parent handbook, and needs and service plans.

It was alleged that, Staff do not keep the facility clean and sanitary, Staff do not follow hand washing procedures after diaper changes, and Staff are using the same disposable gloves to change the diapers of multiple children. Page 1 of 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20250210122244

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434400329
	VISIT DATE: 04/11/2025

NARRATIVE

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Based on observation, and Interviews conducted with staff and parents. LPA was informed that all staff who were interviewed stated they change gloves at every diaper change when caring for children. Staff mentioned to LPA their procedures on diaper changing and how diaper changing table surfaces are cleaned, sanitized, and wiped down. LPA was informed about their procedure on incident reports and process of composing them; staff stated director will be informed about the incident, along with parents of the child and an incident report is generated. Parent's who were interviewed informed LPA that staff have changed gloves prior to diaper changing of children and have cleaned and wiped down diaper changing tables before the next child uses it. LPA was also informed by 3 parents who were interviewed stated they have personally witnessed staff practice good hand hygiene during diaper changes. Based on LPA’s observation on unannounced visits, on 2/20/2025, and 4/11/2025, Infants and toddlers classroom diaper changing areas were observed cleaned, sanitized, wiped down, and free from stains and feces before another child is placed on the changing table. LPA observed cleaning supplies and gloves available to staff. LPA also observed staff wearing gloves when changing children, washing their hands after diaper changing, and observed staff cleaning and sanitizing the diaper changing station.

It was alleged that, Staff do not keep the child's authorized person informed about the child's care. Based on interviews conducted with staff and parents, LPA was informed that parents are told about any incident report that occur in the center with their child; Staff mentioned incident reports are written by staff and another teacher will review the incident report to ensure the clarify of what is being written. Staff 1 (S1) informed LPA when an incident report is written by staff, staff will let the Director review the incident report before the Director approves it; Staff will also inform parents about the incident. Parents that were interviewed informed LPA that staff and director do inform parents about incidents that occur at the center with their child; parents expressed no concerns regarding staff and director not informing parents about incidents.

Based on interviews, and observations, and evidence gathered during the course of the investigation, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. The allegations are UNSUBSTANTIATED.

A notice of site visit has been issued and must remain posted for 30 days. Exit interview conducted with director, and report was reviewed and provided.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025

LIC9099 (FAS) - (06/04)

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