434400334-4-7-2026-07-CC-GKUN-DSYVF4-20260409162319

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434400334
Report Date: 04/07/2026
Date Signed: 04/07/2026 09:44:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Farida Raja

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260202112720

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434400334
ADMINISTRATOR:	LYNDA NGUYEN		FACILITY TYPE:	850
ADDRESS:	3320 SAN FELIPE ROAD		TELEPHONE:	(408) 270-0980
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95135
CAPACITY:	81	CENSUS: 31	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Lynda Nguyen		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff handled day care child in a rough manner resulting in injury.

INVESTIGATION FINDINGS:

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On 04/07/2026, Licensing Program Analyst (LPA), Farida Raja conducted an unannounced complaint visit to deliver investigation findings for the above allegation. LPA met with Director, Lynda Nguyen and explained the purpose of today's visit.

During today's inspection, LPA toured the facility with Director and observed staff to children ratios in each classroom. Facility was observd to be operating within ratio and capacity reqirements.

The complaint alleges that a child was wiped roughly by staff after a potty accident. During the course of this investigation, LPA interviewed assistant director, staff and children and reviewed relevant records.

Based on staff interviews, staff including assistant director stated that their toilet training procedures include standing outside the bathroom to supervise children and using an object like a toy to help demonstrate, guide and use words to inform children how to clean themselves.
Continued on LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260202112720

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434400334
	VISIT DATE: 04/07/2026

NARRATIVE

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If a child requests help, staff will wear gloves and help the child. Staff stated that children wipe on their own after they pee. If children have a bowel movement, staff step in, ask permission, wear gloves and clean the area. They only wipe for bowel movements and not the front. Staff interviewed stated that they have not observed any staff handing a child in a rough manner and no child has informed them that a staff member hurt them.

Based on children's interviews, children stated that no staff hurt them. They stated that staff do not hurt them when they are upset with them. They stated that children do not get treasure box or staff will call child’s parent if they are upset with children.

Based on interviews and evidence gathered at this time, it is concluded that although the allegation listed above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The allegation is thus UNSUBSTANTIATED.

No deficiencies were cited as a result of today’s inspection. Exit interview conducted and report was reviewed with Director, Lynda Nguyen. Appeal rights provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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