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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400335
Report Date: 02/18/2026
Date Signed: 02/18/2026 05:26:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Jennifer Beehler
COMPLAINT CONTROL NUMBER: 07-CC-20251208134939
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400335
ADMINISTRATOR:LEAH KIDGERFACILITY TYPE:
830
ADDRESS:1081 FOXWORTHY AVENUETELEPHONE:
(408) 265-7380
CITY:SAN JOSESTATE: CAZIP CODE:
95118
CAPACITY:48CENSUS: 8DATE:
02/18/2026
UNANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Leah Kidger - DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff engaged in aggressive behaviors in front of infants in care.
Facility is not following reporting requirements.
INVESTIGATION FINDINGS:
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On 02/18/2026, LPA conducted a Complaint Investigation. Upon arrival, LPA was greeted by the Director Leah Kidger and provided access to the facility. LPA shared the reason for the visit, conducted a tour of the facility and collected the census. There were eight (8) infant children and three (3) staff (1 Teacher/ 1 Aide/ 1 Director) present which is compliant with ratio and capacity requirements.

Based on interviews conducted, seven (7) out of eight (8) staff who were interviewed stated that S1 engaged in aggressive behaviors in the presence of children such as finger wagging, yelling at a wall, and pacing back and forth while arguing with self, which makes children uncomfortable. Testimony received included occurrences that are required to be reported to Licensing such as lack of supervision or attention to children's needs not being met, but the Department was not made aware by the Facility.

Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 07-CC-20251208134939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400335
VISIT DATE: 02/18/2026
NARRATIVE
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Throughout this investigation, LPA has conducted confidential interviews, collected relevant documentation and observed the facility. Based on evidence gathered, the Department has determined that the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

As a result of this investigation, two (2) Type B Citations has been issued on the attached LIC9099-D. Exit interview conducted with Director. Report was provided to Director Leah Kidger, along with appeal rights.

A NOTICE OF SITE VISIT WAS GIVEN AND MUST REMAIN POSTED FOR 30 DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 07-CC-20251208134939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400335
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/01/2026
Section Cited
CCR
101223(a)(2)
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10123 Personal Rights (a)(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement has not been met as evidenced by:
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Facility to evaluate staff to ensure they meet the standard requirements as determined by written directives. This evaluation may require an update to the LIC503 or the changing of staff classification so the staff abilities match the tasks assigned. Facility to provide LPA with a written plan of correction prior to POC due date.
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S1 engaged in aggressive behaviors in the presence of children such as finger wagging, yelling at a wall, and pacing back and forth while arguing with self, which makes children uncomfortable. This poses a potential risk to the health, safety and personal rights of children in care.
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Type B
03/01/2026
Section Cited
CCR
101212(d)(1)(C)
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101212 Reporting Requirements (d)(1)(C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.

This requirement has not been met as evidenced by:
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Facility to review reporting procedures and develop a written plan to address any breakdowns in communication from staff to management and/or management to Licensing regarding reportable occurrences. Director to provide LPA with written plan prior to POC due date.
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Testimony received included occurrence that are required to be reported to Licensing such as lack of supervision or attention to children's needs not being met, but the Department was not made aware by the Facility. This poses a potential risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5