434400337-1-12-2024-07-CC-GKUN-CZTPWQ-20240125104107

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434400337
Report Date: 01/10/2024
Date Signed: 01/12/2024 01:54:47 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE-DAY CARE, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2023 and conducted by Evaluator Farida Raja

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20231107135629

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434400337
ADMINISTRATOR:	MARGARITA CORRAL		FACILITY TYPE:	850
ADDRESS:	1081 FOXWORTHY AVENUE		TELEPHONE:	(408) 265-7380
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95118
CAPACITY:	96	CENSUS: 57	DATE:	01/10/2024
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Reyna Reyes		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Unqualified staff are providing care to day care children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Farida Raja conducted an unannounced complaint visit to deliver investigation findings for the above allegation. LPA met with Assistant Director, Reyna Reyes, and explained the purpose of today's visit.

On November 7, 2023, the department received a complaint alleging unqualified staff are providing care to day care children. On November 8, 2023, LPA conducted an unannounced initial visit and observed ratios in each classroom. LPA interviewed 13 staff including the Director. LPA reviewed staff files and obtained copies of staff transcripts, work experience, personnel report, children’s roster and other relevant records.

Based on eight (8) random staff files reviewed two (2) staff do not have the required 12 early childhood education units to be fully qualified teachers.

Continued on Page 2

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gladys Kuizon	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR NAME: Farida Raja	TELEPHONE: (916) 926-9269
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20231107135629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE-DAY CARE, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434400337
	VISIT DATE: 01/10/2024

NARRATIVE

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Based on LPA observations during site visit, interviews conducted, records reviewed, and evidence gathered during the investigation process, the Department found that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22 are being cited on the attached LIC 9099D. Appeal Rights provided.

Exit interview was conducted with Assistant Director, Reyna Reyes.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.

SUPERVISOR'S NAME: Gladys Kuizon	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR NAME: Farida Raja	TELEPHONE: (916) 926-9269
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20231107135629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE-DAY CARE, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434400337
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/10/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 01/11/2024 Section Cited CCR 101216.1(c)(1)	1 2 3 4 5 6 7	101216.1 (c) Teacher Qualifications and Duties- a teacher shall have one of the following: 1)Twelve post-secondary semester or equivalent quarter units in early childhood education...and at least six months of work experience in a licensed... child care program.	1 2 3 4 5 6 7	Assistant Director will submit a written plan of correction by POC Date of 01/11/2024.
	8 9 10 11 12 13 14	This requirement is not met as evidenced by: Based on interviews and record reviews, LPA learned that two staff do not meet the minimum requirements for qualifications.This poses an immediate risk to the health, safety and personal rights of children in care.	8 9 10 11 12 13 14	LIC9224 must be signed by all parents currently enrolled. LIC9224 and LIC9099 and 9099D must be provided to all future enrollments for the next 12 months and maintained in file.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Gladys Kuizon	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR NAME: Farida Raja	TELEPHONE: (916) 926-9269
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024

LIC9099 (FAS) - (06/04)

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