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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400337
Report Date: 06/17/2025
Date Signed: 06/17/2025 05:18:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Jennifer Beehler
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250428151205
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400337
ADMINISTRATOR:LEAH KIDGERFACILITY TYPE:
850
ADDRESS:1081 FOXWORTHY AVENUETELEPHONE:
(408) 265-7380
CITY:SAN JOSESTATE: CAZIP CODE:
95118
CAPACITY:96CENSUS: 56DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Leah Kidger - DirectorTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff did not ensure day care child’s hygiene needs were met
Staff did not supervise children while in the restroom
Child was left unsupervised while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer “Jen” Beehler met with Director Leah Kidger today. The purpose of today’s visit was to deliver investigation findings. LPA was granted access to the facility.

05/06/2025, LPA conducted an unannounced complaint inspection to open the investigation. LPA interviewed staff and collected relevant documentation. On 05/21/2025 LPA returned to the facility to observe and interview staff. Confidential interviews and documentation collected revealed that children had been sent home with dried fecal matter on their skin and clothing. During unannounced visits, LPA observed a lack of supervision in the restroom during transitions. Through interviews, LPA obtained witness testimonies of children lacking in visual supervision by staff during restroom times. Based on interviews and documentation, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

---------Continued on Page 2-------------------
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20250428151205
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400337
VISIT DATE: 06/17/2025
NARRATIVE
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Due to today’s inspection, one Type A deficiency and one Type B deficiency. More information on the attached LIC9099D. Exit interview conducted with Site Director, Leah Kidger. Report reviewed and provided along with appeals rights.

NOTICE OF SITE VISIT PROVIDED AND MUST REMAIN POSTED FOR 30 DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 07-CC-20250428151205
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400337
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/18/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights:......(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement has not been met as evidenced by:
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Director to create a plan specifcally for restroom procedures for preschool students. This plan should include procedures for when children have accidents, how to address wiping after a bowel movement and a process for checking children that are independant during restroom time to insure they have completed their restroom break in a hygienic and safe manner.
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Due to interviews and documentation gathered, it was determined that children in care were not assisted during restroom times and children were sent home with dry fecal matter on their bodies, which does not meet hygenic standards and regulations. This poses an immediate risk to the health, safety and personal rights of chidlren in care.
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This plan may include adding staff during transition times to assist in visual supervision and the hygeniec needs of children in care. Director to utilize CCLD training videos to assist staff with training to insure the standare of care is met.
Type B
06/27/2025
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision: (a) The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This regulation has not been met as evidenced by:
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Director to create a plan that addresses the supervision during restroom breaks and outdoor play time. Director to offer additional training to staff using CCLD training videos. Director to determine if additional staff is required to keep children safe during restroom breaks and transition times.
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Due to LPAs obervations and confidential interviews, it was determined that staff are not visually supervising children in care during restroom breaks along with visual supervision lacking during the outdoor play time due to blind spots in the outdoor activity space. This poses a potential risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Jennifer Beehler
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250428151205

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400337
ADMINISTRATOR:LEAH KIDGERFACILITY TYPE:
850
ADDRESS:1081 FOXWORTHY AVENUETELEPHONE:
(408) 265-7380
CITY:SAN JOSESTATE: CAZIP CODE:
95118
CAPACITY:96CENSUS: 56DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Leah Kidger - DirectorTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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9
Staff did not ensure day care child was appropriately clothed in inclement weather
INVESTIGATION FINDINGS:
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Licensing Program Analyst Jennifer “Jen” Beehler conducted an unannounced Complaint Investigation. Upon arrival, LPA was greeted by Director Leah Kidger and provided access to the facility. LPA stated the reason for the visit was to deliver findings.

On 05/06/2025, LPA conducted an initial inspection to open the investigation. Throughout this investigation, LPA interviewed parents and staff, conducted visual inspections of the facility, collected relevant documentation and reviewed records. Based on interviews, observations, and evidence gathered during the investigation, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

Due to today's investigation, no deficiencies are cited. Exit interview conducted with Director Leah Kidger, report was reviewed and provided along with appeal rights. NOTICE OF SITE VISIT PROVIDED AND MUST REMAIN POSTED FOR 30 DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4