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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400339
Report Date: 08/19/2026
Date Signed: 08/19/2026 03:04:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260526112318
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400339
ADMINISTRATOR:BRIEANY BENDERFACILITY TYPE:
850
ADDRESS:2065 WEST EL CAMINO REALTELEPHONE:
(650) 967-4430
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94040
CAPACITY:72CENSUS: 48DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Brieany BenderTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not meet daycare child’s toileting needs
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/19/2026 at 10:00am, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced Complaint Investigation Visit for the above allegation of a personal rights violation. LPA met with site director, Brieany Bender. Also present at the time of today’s visit is 8 staff and 48 day care children in 3 classrooms.

This agency has investigated the complaint allegation that the staff did not meet daycare child's toileting needs. During the course of the investigation, LPA Uribe conducted interviews, obtained relevant documents, and made observations within the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the site director, Brieany Bender.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260526112318

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400339
ADMINISTRATOR:BRIEANY BENDERFACILITY TYPE:
850
ADDRESS:2065 WEST EL CAMINO REALTELEPHONE:
(650) 967-4430
CITY:MOUNTAIN VIEWSTATE:CAZIP CODE:
94040
CAPACITY:72CENSUS: 48DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Brieany BenderTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/19/2026 at 10:00am, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced Complaint Investigation Visit for the above allegation of a personal rights violation. LPA met with site director, Brieany Bender. Also present at the time of today’s visit is 8 staff and 48 day care children in 3 classrooms.

This agency has investigated the complaint allegation that the staff yelled at daycare children. During the course of the investigation, LPA Uribe conducted interviews, obtained relevant documents, and made observations within the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the site director, Brieany Bender.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260526112318

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400339
ADMINISTRATOR:BRIEANY BENDERFACILITY TYPE:
850
ADDRESS:2065 WEST EL CAMINO REALTELEPHONE:
(650) 967-4430
CITY:MOUNTAIN VIEWSTATE:CAZIP CODE:
94040
CAPACITY:72CENSUS: 48DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Brieany BenderTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility operated out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/19/2026 at 10:00am, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced Complaint Investigation Visit for the above allegation of a ratio violation. LPA met with site director, Brieany Bender. Also present at the time of today’s visit is 8 staff and 48 day care children in 3 classrooms.

This agency has investigated the complaint allegation that the facility operated out of ratio. During the course of the investigation, LPA Uribe conducted interviews, obtained relevant documents, and made observations within the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the site director, Brieany Bender.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260526112318

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400339
ADMINISTRATOR:BRIEANY BENDERFACILITY TYPE:
850
ADDRESS:2065 WEST EL CAMINO REALTELEPHONE:
(650) 967-4430
CITY:MOUNTAIN VIEWSTATE:CAZIP CODE:
94040
CAPACITY:72CENSUS: 48DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Brieany BenderTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not adequately supervise daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/19/2026 at 10:00am, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced Complaint Investigation Visit for the above allegation of a lack of supervision violation. LPA met with site director, Brieany Bender. Also present at the time of today’s visit is 8 staff and 48 day care children in 3 classrooms.

This agency has investigated the complaint allegation that the staff did not adequately supervise daycare children. During the course of the investigation, LPA Uribe conducted interviews, obtained relevant documents, and made observations within the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the site director, Brieany Bender.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4