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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400340
Report Date: 06/03/2026
Date Signed: 06/03/2026 12:24:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260514122142
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400340
ADMINISTRATOR:MELODY MAHERFACILITY TYPE:
830
ADDRESS:840 BING DRIVETELEPHONE:
(408) 246-2141
CITY:SANTA CLARASTATE: CAZIP CODE:
95051
CAPACITY:68CENSUS: DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Leah JeffersonTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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1. Staff handled child in care in a rough manner.
INVESTIGATION FINDINGS:
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On 6/3/26, Licensing Program Analyst(LPA) Anna Morales conducted an Unannounced Subsequent Complaint investigation to deliver the finding of the above allegation. LPA was greeted by Assistant Director Leah Jefferson. LPA toured the facility and observed 23 children under the supervision of six staff.
It was alleged that Staff handled child in care in a rough manner. LPA conducted interviews with the staff, children, parents and other parties involved.

Based on information obtained, it was reported that a child (C1) sustained a red welt resembling a hand print on the child's left arm. The mark was observed by another party after picking up the child from the day care on May 11, 2026 at approximately at 1:30pm, and at approximately at 3:26pm, the child was observed by a local police officer where the marks were no longer visible.
LPA conducted interviews with staff who stated that they did not observe any marks on C1's body before leaving the facility. Staff denied witnessing any incidents of staff harming children.
-Continue on LIC9099C--
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260514122142
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400340
VISIT DATE: 06/03/2026
NARRATIVE
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LPA conducted interviews with children who stated that they like to coming to the facility, the staff are nice and don't handled them in a rough manner. They stated that the staff talk to them if they did not follow the rules.

LPA conducted interviews with parents who expressed that they have no concerns with the way the staff are providing care and supervision. Parents stated that they feel that their child(ren) is safe and enjoying the services that the staff are providing.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per Title 22, Division 12, of the California Code of Regulations, no deficiencies are cited. Exit interview conducted and report was reviewed with Assistant Director, Leah Jefferson. Appeal rights were provided.

A Notice of Site Visit was issued and must remain posted in a visible location for 30 days.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2