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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400340
Report Date: 03/04/2025
Date Signed: 03/04/2025 01:06:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2025 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250212133627
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400340
ADMINISTRATOR:MELODY MAHERFACILITY TYPE:
830
ADDRESS:840 BING DRIVETELEPHONE:
(408) 246-2141
CITY:SANTA CLARASTATE: CAZIP CODE:
95051
CAPACITY:68CENSUS: 28DATE:
03/04/2025
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Melody Maher.TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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1. Staff are operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst(LPA)Anna Morales conducted a Subsequent Complaint investigation to deliver the findings for the above allegation. LPA met with Director Melody Maher.

On 2/20/25, and on 2/25/25, LPA observed each of the infant occupied classrooms (2,3 and 7),interviewed 8 staff, and observed that the facility was operating in compliance with teacher to children ratio requirement.

Four of the eight staff interviewed stated that facility always remains in ratio. Staff interviewed disclosed that they move from classroom to classroom to ensure that they remain in Ratio and the children are never left unattended. Staff stated that they will call for additional staff if needed whom arrive immediately to ensure they remain in ratio.

Four of the eight staff interviewed stated that the facility does not always remain in ratio when the children begin waking up from the afternoon naps(2:30pm). Staff stated that there have been on occasions, that the ratio was 16 children to three staff, and the children wake up and get off from their cots at the same time. Staff stated that they request for additional staff, however, they had to wait approximately 5 to 15 minutes.

Please continue on LIC9099c.......
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250212133627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400340
VISIT DATE: 03/04/2025
NARRATIVE
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Based on the interviews conducted with staff and record reviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the above allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

NOTICE OF SITE VISIT WAS ISSUED AND DIRECTOR WAS INFORMED TO POST THE NOTICE IN A VISIBLE LOCATION OF THE DAY CARE FOR A PERIOD OF 30 DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2