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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400342
Report Date: 02/02/2026
Date Signed: 02/02/2026 02:07:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2026 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260130093504
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400342
ADMINISTRATOR:MELODY MAHERFACILITY TYPE:
850
ADDRESS:840 BING DRIVETELEPHONE:
(408) 246-2141
CITY:SANTA CLARASTATE: CAZIP CODE:
95051
CAPACITY:72CENSUS: 38DATE:
02/02/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Leah JeffersonTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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1. Staff did not meet day care child’s diapering needs, resulting in diaper rash.
INVESTIGATION FINDINGS:
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On 2/2/26, Licesning Program Analyst(LPA)Anna Morales conducted an initial unannounced Complaint investigation for the above allegation. LPA met with Acting Director Leah Jefferson and informed her the purpose of this visit.

During the course of this investigation, LPA toured each of the classrooms and observed that there were 38 preschool aged children with five staff. LPA conducted interviews with staff and reviewed supporting documentation.

According to the facility's diaper policy, children are to be changed every two hours or as needed and is to be documented. Assistant Director stated that if children are potty training or found with wet(urine)they are changed while standing up, but if found with a soiled diaper with a bowel movement, the children are to be changed on the changing table inside the classroom.

Continue on LIC9099C.....


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20260130093504
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400342
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/13/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights: (a)The licensee shall ensure that each child is accorded the following personal rights:(2):
To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Assistant Director Leah Jefferson states that all staff will be retrained on diaper changing policies and procedures, and will submit meeting agenda along with staff attendance after the training to CCL by the POC date.
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This requirement was not met as evidenced by: Based on interviews and record review, Staff did not meet C1's diapering needs which resulted in a diaper rash, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20260130093504
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400342
VISIT DATE: 02/02/2026
NARRATIVE
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LPA reviewed supporting documentation stating that on 1/28/26, child(C1) arrived at 8:38am. Staff(S1)changed C1 at 11:40am,(C1 took a nap at 1:01pm until 2:20pm), and was last changed at 3:28pm. Parent/responsible party picked up C1 at 5:06pm, found C1 in a soiled diaper with a bowel movement, and changed C1 at the facility and observed a diaper rash.

Based on LPA’s observations, records reviewed, and interviews conducted the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on the next page. Licensee/Director was informed that failure to correct the deficiencies may result in civil penalties.


As a result of this inspection, one Type B deficiency was cited on the following page.

Exit interview conducted and report was reviewed with Acting Director Leah Jefferson.

A Notice of Site Visit was issued and must remain posted for 30 days in a visible location. Appeal Rights given.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3