434400342-9-2-2026-07-CC-AHAR-DY6UJZ-20260922153823

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434400342
Report Date: 09/02/2026
Date Signed: 09/02/2026 03:42:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Marilou Monico

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260720111757

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434400342
ADMINISTRATOR:	MELODY MAHER		FACILITY TYPE:	850
ADDRESS:	840 BING DRIVE		TELEPHONE:	(408) 246-2141
CITY:	SANTA CLARA	STATE: CA	ZIP CODE:	95051
CAPACITY:	72	CENSUS: 22	DATE:	09/02/2026
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Melody Maher		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Child sustained multiple injuries due to staff neglect

INVESTIGATION FINDINGS:

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On September 2, 2026, Licensing Program Analysts (LPAs) Marilou Monico and Jessmin Marie Villanueva conducted an unannounced follow up Complaint Inspection. LPAs met with Site Director, Melody Maher, and explained the nature of today's visit. LPAs observed a staff member supervising 22 napping children in Discovery Preschool Room.

During the investigation, LPA Monico interviewed staff and reviewed records.

Based on interviews with staff, a child (C1) was never observed sustaining an injury while in care. Staff described one instance in which C1 arrived at the center with a scrape and a bump on the forehead; the parent informed staff that the injury had occurred at home. Staff further reported that C1 generally prefers to play independently.

Interviews with staff also indicated that they have never observed any staff member using inappropriate discipline with children. Staff stated that they communicate with children calmly and utilize redirection as the primary method of guidance and behavior support.
Continuation on next page:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260720111757

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434400342
	VISIT DATE: 09/02/2026

NARRATIVE

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Based on interviews with staff, no one reported observing children without staff supervision. Staff indicated that they positioned themselves in an area that allowed them to maintain clear and continuous visual supervision of all children in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per Title 22, Division 12, of the California Code of Regulations, no deficiencies are cited.

Exit interview conducted and report was reviewed with Site Director, Melody Maher. Appeal rights were provided.

A Notice of Site Visit is provided and required to be posted for 30 days.

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:	DATE: 09/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026

LIC9099 (FAS) - (06/04)

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