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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400342
Report Date: 10/01/2026
Date Signed: 10/01/2026 11:38:58 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2026 and conducted by Evaluator Marilou Monico
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260929095942
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400342
ADMINISTRATOR:MELODY MAHERFACILITY TYPE:
850
ADDRESS:840 Bing DRTELEPHONE:
(408) 246-2141
CITY:Santa ClaraSTATE: CAZIP CODE:
95051
CAPACITY:72CENSUS: 23DATE:
10/01/2026
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Melody MaherTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff do not ensure day care is free from pests
INVESTIGATION FINDINGS:
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On October 1, 2026, Licensing Program Analysts (LPAs) Marilou Monico and Tra Dinh conducted an unannounced Complaint Inspection. LPAs met with Site Director, Melody Maher. LPAs toured the facility, interviewed staff, obtained supporting documents, and a census was taken.

Based on interviews, LPAs’ observations, and available evidence, the facility has an ongoing rodent issue that began approximately two to three weeks ago. Pest control has been on site and has added additional exterior and interior bait stations and traps, as well as completed sealing all identified entry points along the building and roof. Santa Clara County Vector Control conducted an inspection on September 29, 2026, and issued numerous corrective actions to help minimize or eliminate the problem. During the inspection, LPAs observed mice droppings in the kitchen. Staff interviews confirmed that droppings were observed in the kitchen, and staff reported seeing mice in both the kitchen and the playground. Staff reported that the kitchen, food preparation areas, and floors are cleaned and disinfected each morning and maintained throughout the day. Staff also indicated that they have not observed droppings or any presence of mice in the classrooms.
Continuation on next page:
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20260929095942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400342
VISIT DATE: 10/01/2026
NARRATIVE
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The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Report was reviewed with Site Director, Melody Maher. Appeal rights were provided.

Per Title 22, Division 12, of the California Code of Regulations, the following Type B deficiency is being cited: (see next page).

A Notice of Site Visit is provided and required to be posted for 30 days.

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20260929095942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400342
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/05/2026
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds - (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents.
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Site Director states that they will submit a written plan by October 5, 2026 to ensure that all corrective measures are in place including compliance with Vector Control recommendations, continue contracted services with licensed pest control, and thorough daily cleaning and disinfecting.
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This requirement was not met as evidenced by: Based on staff interviews, LPAs' observations, and available evidence, it has been determined that the facility is experiencing an ongoing rodent issue. This poses a potential risk to the health, safety, or personal rights to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Adam Hamer
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026
LIC9099 (FAS) - (06/04)
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