434400342-8-2-2024-07-CC-GKUN-D8DSLT-20240822135852

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434400342
Report Date: 08/01/2024
Date Signed: 08/02/2024 08:41:52 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2024 and conducted by Evaluator Anna Morales

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20240709132448

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434400342
ADMINISTRATOR:	MARCELLA TARIN		FACILITY TYPE:	850
ADDRESS:	840 BING DRIVE		TELEPHONE:	(408) 246-2141
CITY:	SANTA CLARA	STATE: CA	ZIP CODE:	95051
CAPACITY:	72	CENSUS: 24	DATE:	08/01/2024
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Leah Jeffereson		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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1. Unqualified teachers supervising children
2. Children are left unattended in classrooms
3. Facility is out of ratio

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Anna Morales conducted an Unannounced Subsequent inspection to deliver the findings for the above allegations. LPA was greeted by Assistant Director Leah Jefferson.

On 7/17/24, at 9:13am, an initial complaint investigation was conducted by Licensing Program Analyst (LPA) Farida Raja. Based on LPA Raja's observation and reviewing supporting documentation, the facility was operating in compliance with teacher to children ratio requirement and the teachers had the qualifications to supervise the children. LPA Raja observed in#4(DP), there were 17 Preschool children with 3 staff (One qualified, one teacher's assistant and one teacher's aide), and in Classroom #5, LPA observed 12 children with two staff ( one qualified teacher and one aide). LPA did not observe any child left unattended.
( continue on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20240709132448

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434400342
	VISIT DATE: 08/01/2024

NARRATIVE

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On 7/24/24 at 1:45pm, and on 7/30/24 at 11:20am, Licensing Program Analyst (LPA) Anna Morales conducted a subsequent inspection for observation, review supporting documentation and to conduct interviews with staff. On 7/24/24, LPA observed in classrooms, #4(DP): 17 students and three teachers( one qualified and two teacher assistants), #5(Preschool): 11 students and one qualified teacher. #6(Pre-K): empty classroom. On 7/30/24, LPA observed #4(DP): 18 students and three teachers (two qualified teachers and one teacher assistant).#5(Preschool): 10 students and one qualified teacher. LPA observed that the facility was operating in compliance with teacher to children ratio requirement and the teachers had the qualifications to supervise the children. Staff interviewed disclosed that they move from classroom to classroom to ensure that they remain in Ratio and that children are never left unattended.

1 out of 4 fully qualified teachers who were interviewed stated they believe a non-fully qualified teacher was left alone with children to cover their break. However, based on records reviewed by LPA, the staff who covered their break had required qualifications. 1 out 4 staff who were interviewed stated there was an incident when a non-fully qualified staff covered their break but they cannot remember the staff’s name.

On 7/29/24, LPA conducted interviews with parents, the consensus was that the Center is ~~well~~ within ratio.

Based on LPA’s observations, records review, and interviews completed for this complaint investigation, it is concluded that although the allegations noted on this complaint may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are thus UNSUBSTANTIATED.

NOTICE OF SITE VISIT WAS ISSUED AND WAS INFORMED TO THE ASSISTANT DIRECTOR TO POST THE NOTICE IN A VISIBLE LOCATION OF THE DAY CARE FOR A PERIOD OF 30 DAYS.

Exit interview was conducted with Assistant Director Leah Jefferson.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

LIC9099 (FAS) - (06/04)

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