Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400345
Report Date: 10/11/2018
Date Signed: 10/11/2018 10:29:01 AM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2018 and conducted by Evaluator Tuoc Doan
COMPLAINT CONTROL NUMBER: 07-CC-20180727122647
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400345
ADMINISTRATOR:DANIELLE ENOSFACILITY TYPE:
850
ADDRESS:400 SOUTH ABELTELEPHONE:
(408) 263-7212
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:120CENSUS: 58DATE:
10/11/2018
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Marisa ValdezTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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- Staff handled day care child in a rough manner.

- Staff yelled at day care child.

- Staff failed to provide adequate supervision to day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuoc Doan conducted an unannounced Subsequent Complaint Investigation at the Preschool today. LPA met with Director Marisa Valdez and the finding for the above three allegations was also delivered to the Preschool during the visit.

Complainant alleges that a staff had pulled Child 1’s, hereafter is referred to as C-1, arm in a rough manner to stop C-1 from standing up, a Teacher yelled at C-1, and that the Teachers did not supervise C-1 in the classroom.

During the course of the investigation, LPA had conducted unannounced site inspections and observed the Children and Teacher as they engage in their daily activities. LPA also reviewed records, which include Incident/Accident Reports, Roster of Children, Sign In/Out sheets, Child Supervision Record etc. Teachers and Parents were interviewed and they provided information about their experience and observation. Children in C-1’s classroom were also interviewed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Sandy KnightTELEPHONE: (408)324-2151
LICENSING EVALUATOR NAME: Tuoc DoanTELEPHONE: (408) 497-7322
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20180727122647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400345
VISIT DATE: 10/11/2018
NARRATIVE
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Based on the information obtained, although the above three allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the above allegations are found be UNSUBSTANTIATED.

Exit Interview was conducted, where this report was reviewed with Director.

A NOTICE OF SITE VISIT WAS ISSUE AND MUST BE POSTED ON OR ADJACENT TO THE INTERIOR SIDE OF THE MAIN DOOR INTO THE FACILITY FOR 30 CONSECUTIVE DAYS.
SUPERVISOR'S NAME: Sandy KnightTELEPHONE: (408)324-2151
LICENSING EVALUATOR NAME: Tuoc DoanTELEPHONE: (408) 497-7322
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2018
LIC9099 (FAS) - (06/04)
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