434403523-11-15-2023-07-CC-SCES-CXS2Y2-20231120164800

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434403523
Report Date: 11/15/2023
Date Signed: 11/15/2023 02:40:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2023 and conducted by Evaluator Melvin S Matos

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20230830104247

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434403523
ADMINISTRATOR:	AMANDA HERNANDEZ		FACILITY TYPE:	830
ADDRESS:	1155 EAST ARQUES AVENUE		TELEPHONE:	(408) 245-3276
CITY:	SUNNYVALE	STATE: CA	ZIP CODE:	94085
CAPACITY:	73	CENSUS: 59	DATE:	11/15/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Amanda "Mandy" Hernandez		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Facility is operating out of ratio.

Staff do not provide adequate supervision to infants.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mel Matos conducted an unannounced follow-up complaint investigation and met with Amanda "Mandy" Hernandez, director. Purpose of today's follow up complaint investigation: deliver investigation findings. The investigation of the complaint allegation listed above was conducted by LPA Matos. Based on interviews, record reviews, observations, and evidence gathered during the investigation process, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. The allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the Director, Amanda "Mandy" Hernandez. No deficiencies issued during today's inspection. A notice of site visit was given and must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Diana Stephenson
LICENSING EVALUATOR NAME: Melvin S Matos
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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