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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434404386
Report Date: 06/27/2025
Date Signed: 06/27/2025 03:28:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE-DAY CARE, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2025 and conducted by Evaluator Farida Raja
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250513111858
FACILITY NAME:SJB - CASSELL CHILD DEVELOPMENT CENTERFACILITY NUMBER:
434404386
ADMINISTRATOR:BRADBURY, AMBERFACILITY TYPE:
850
ADDRESS:2415 ARDEN WAYTELEPHONE:
(408) 258-6518
CITY:SAN JOSESTATE: CAZIP CODE:
95122
CAPACITY:108CENSUS: 46DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Amber BradburyTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff handled daycare child in a rough manner.
Staff yelled at daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Farida Raja, conducted an unannounced complaint visit to deliver findings for the above allegations. LPA met with Director, Amber Bradbury and explained the purpose of today's visit.

During today's inspection, LPA toured the facility and observed ratios.

During the course of this investigation, LPA interviewed director, staff, parents and children and reviewed relevant records. Based on staff interviews, staff stated that when children are showing challenging behavior, they try to redirect the child and encourage them to use words. They try to calm them and guide them and tell them that they cannot use their hands and need to use words. When staff observe challenging behavior, they try to address it and if they are unable to, they trade places with another staff who will try to help the child.

Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 07-CC-20250513111858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE-DAY CARE, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: SJB - CASSELL CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 434404386
VISIT DATE: 06/27/2025
NARRATIVE
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 They have not observed any staff yelling at children, grabbing or handling children in a rough manner. They have no concerns regarding any staff and their behavior toward children. One staff stated that sometimes when children are hitting a lot, staff get down to their eye level and put their hands in front of them to protect themselves from getting hurt. They have not been informed by any child that a staff member yelled at them or hurt them.

Based on children’s interviews, they stated that no teachers yell at children or hurt children. They stated that teachers separate everybody when they are not listening. When teachers are angry, they say I will tell your parents, and they talk to your mom or dad. Teachers do not get angry and yell or hurt children. They stated that they teach you how to learn.

Based on parent interviews, they stated that they have no concerns regarding any staff and their behavior towards children.

Based on evidence gathered at this time, it is concluded that although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are thus UNSUBSTANTIATED.

Exit interview conducted and report reviewed with Director, Amber Bradbury

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
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