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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434404890
Report Date: 11/20/2025
Date Signed: 01/14/2026 01:59:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2025 and conducted by Evaluator Jennifer Beehler
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20251008143159
FACILITY NAME:STRATFORD SCHOOLFACILITY NUMBER:
434404890
ADMINISTRATOR:MICHELLE LEEFACILITY TYPE:
850
ADDRESS:220 KENSINGTON WAYTELEPHONE:
(408) 371-3020
CITY:LOS GATOSSTATE: CAZIP CODE:
95032
CAPACITY:264CENSUS: DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Michelle Lee - DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff handles day care children in an inappropriate manner
INVESTIGATION FINDINGS:
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*This is an amended report which supersedes any prior versions delivered before 01/14/2026*

On 11/20/2025, Licensing Program Analyst (LPA) Jennifer "Jen" Beehler conducted an unannounced Complaint Investigation. Upon arrival, LPA was greeted by the Director Michelle Lee and provided access to the Facility. LPA stated the reason for the Inspection, toured the facility, and collected a census. There were 83 preschool children, eight (8) teachers and one (1) Director present which is compliant with ratio and capacity requirements.

During the course of the investigation, LPA interviewed staff, conducted facility observations, reviewed records and obtained copies of records to gather additional information to investigate the above allegation.

Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20251008143159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: STRATFORD SCHOOL
FACILITY NUMBER: 434404890
VISIT DATE: 11/20/2025
NARRATIVE
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Based on the information gathered during the investigation, it was corroborated that the staff #1’s conduct toward day-care children was inappropriate. The staff member used a harsh tone and handled the children roughly, which constitutes a violation of the children’s personal rights and does not meet the standards of care required in childcare facilities.

The preponderance of evidence standard has been met; therefore, the above allegation is SUBSTANTIATED.

Due to this investigation, a Type B Deficiency has been cited on the attached LIC9099-D page. Exit interview conducted with the Facility Representative. Report was reviewed and provided to Facility Representative Michelle Lee along with appeal Rights.

This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20251008143159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: STRATFORD SCHOOL
FACILITY NUMBER: 434404890
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
11/21/2025
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Director to address the conduct by S1 and determine a performance plan or training required to insure the standard of care is met. Facility to conduct a training with all staff in regards to personal rights. Director to provide LPA with the date of training by POC date.
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This requirement was not met as evidenced by: Based on observations, record review and interviews conducted, it was revealed that Staff #1 (S1) mishandled children in care. This poses a potential risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3