434407685-9-8-2025-07-CC-DVIA-DNJ22X-20251117160129

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434407685
Report Date: 09/08/2025
Date Signed: 09/08/2025 02:44:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Andy Yang

COMPLAINT CONTROL NUMBER: 07-CC-20250821113613

FACILITY NAME:	RICHIE, SONYA		FACILITY NUMBER:	434407685
ADMINISTRATOR:	RICHIE, SONYA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(408) 224-8453
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95136
CAPACITY:	14	CENSUS: 3	DATE:	09/08/2025
		UNANNOUNCED	TIME BEGAN:	12:40 PM
MET WITH:	Sonya Richie		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Reporting Requirements - Provider did not report injury to parent in a timely manner.

INVESTIGATION FINDINGS:

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On 9/08/2025, Licensing Program Analyst (LPA) Andy Yang conducted an unannounced complaint investigation. LPA met with Licensee, Sonya Ritchie to deliver the complaint allegation of Provider did not report injury in a timely manner. Present for today's inspection were Licensee, (2) staff, and (3) children.

Based on interviews, a review of records, and observations, it was alleged that an incident occurred on August 15, 2025, involving a child who sustained an unexplained injury while in care. According to the information provided, the child’s parent notified the Licensee after pick-up that the child had an injury of unknown origin and submitted photographs documenting the injury.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20250821113613

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: RICHIE, SONYA	FACILITY NUMBER: 434407685
	VISIT DATE: 09/08/2025

NARRATIVE

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The Licensee reported that, at the time of pick-up, there were no visible signs of injury observed on the child, and no incidents were reported by staff that could have resulted in such an injury. To support this, the Licensee provided photographs and video footage of the child at pick-up, indicating no visible signs of injury. While confirming that there was no injury observed at the time of pick-up, the Licensee and staff confirmed that their standard protocol requires all injuries occurring during day-care hours to be reported to the parent by the time of pick-up on the same business day to ensure the parent is aware of what happened to their child. Additionally, it was noted that the facility utilizes a protective cap designed to mimic a pediatric helmet for children who are not stable walkers, as a preventative safety measure, which this child uses while in care.
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Based on the evidence gathered during the investigation, including the timeline of events and the timing of the parent’s report, there remain inconsistencies regarding whether the injury occurred while the child was in care or after the child had left the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies issued during today’s investigation. A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided.

Exit interview conducted and report was reviewed with the Licensee, Sonya Ritchie.

SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025

LIC9099 (FAS) - (06/04)

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