<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434407974
Report Date: 02/27/2026
Date Signed: 02/27/2026 04:34:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2025 and conducted by Evaluator Jaime Gonzales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20251205095838
FACILITY NAME:CANYON HEIGHTS ACADEMYFACILITY NUMBER:
434407974
ADMINISTRATOR:MARIJA PALIHNIC FISHERFACILITY TYPE:
850
ADDRESS:775 WALDO ROADTELEPHONE:
(408) 370-6727
CITY:CAMPBELLSTATE: CAZIP CODE:
95008
CAPACITY:102CENSUS: 61DATE:
02/27/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Marija Palihnic FisherTIME COMPLETED:
04:43 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent day care child from being bullied.

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 02/27/2026, Licensing Program Analyst (LPA) Jaime Gonzales conducted an unannounced complaint visit to discuss and deliver investigation findings for the above allegation. LPA was granted access to the facility by Site Director, Marija Palihnic Fisher and explained the purpose of today’s visit.

During today’s inspection, LPA toured the facility and took a census in the preschool and toddler classroom.s LPA observed 19 napping preschoolers and 2 staff in Classroom A, 21 napping preschoolers and 2 staff in Classroom B, 11 napping preschoolers and one staff in Classroom C, and 10 napping toddlers and 2 staff in Early Montessori.

During this investigation, LPA conducted observations, interviewed staff, interviewd children, parents and reviewed relevant records.

It was alleged that a child was being bullied. LPA interviewed parents, children, and staff. All parents stated that their child did not experience bullying at the facility. 4 out of 5 staff stated that when they see children having difficult behaviors they talk to the children regarding their behavior and how to understand the other child’s perspective. 5 our of 5 staff stated that if the behaviors were consistent a meeting with the parents and Site Director and teachers would be scheduled to discuss the behavior. During children interviews, children stated when they are having a difficult time with their friends their teachers ask them not to hit, tell them do to something else, stop playing with that friend and pick another job or friend or walk the circle.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 07-CC-20251205095838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: CANYON HEIGHTS ACADEMY
FACILITY NUMBER: 434407974
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/13/2026
Section Cited
HSC
1596.955(a)(4)
1
2
3
4
5
6
7
(a) The department shall develop guidelines and procedures to permit licensed child daycare centers serving preschool age children to create a special program component...
1
2
3
4
5
6
7
Site Director will submit a plan of how they will meet the toddler to teacher ratio in the Early Montessori program by POC due date 03/13/2026.
8
9
10
11
12
13
14
(4) The maximum group size, with two teachers, or one fully qualified teacher and one aide, does not exceed 12 toddlers.

This requirement was not met as evidenced by:

Based on record review the Early Montessori program was out of ratio on 12/01/2025, 12/03/2025 and 12/05/2025.

8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 07-CC-20251205095838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: CANYON HEIGHTS ACADEMY
FACILITY NUMBER: 434407974
VISIT DATE: 02/27/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Additionally, reporting parties did not provide additional information regarding dates and times of the alleged incident.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited.

Exit interview conducted and report was reviewed Site Director, Marija Palihnic Fisher and Principle Analiza Filion. Copy of appeal rights was provided. A Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5