434408011-4-2-2026-07-CC-GKUN-DT8TXD-20260417150659

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434408011
Report Date: 04/02/2026
Date Signed: 04/02/2026 04:57:32 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2026 and conducted by Evaluator Marilou Monico

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260330143157

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434408011
ADMINISTRATOR:	CINDY CALDERON		FACILITY TYPE:	830
ADDRESS:	1515 S. DE ANZA BLVD		TELEPHONE:	(408) 861-9510
CITY:	CUPERTINO	STATE: CA	ZIP CODE:	95014
CAPACITY:	44	CENSUS: 17	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	04:05 PM
MET WITH:	Cindy Calderon		TIME COMPLETED:	05:05 PM

ALLEGATION(S):

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Staff did not ensure reporting requirements were met.

INVESTIGATION FINDINGS:

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On April 2, 2026, Licensing Program Analyst (LPA) Marilou Monico conducted a Complaint investigation. LPA met with Site Director, Cindy Calderon, and explained to her the purpose of today's visit. LPA toured the facility with Site Director. LPA observed five staff members and 17 children in the infant program.

Based on interviews with staff and available evidence, it was determined that two or more children exhibited symptoms consistent with Hand, Foot, and Mouth Disease (HFMD) effective March 17, 2026 in the Toddler 1 and Toddler 2 classrooms. Staff acknowledged that these cases were not communicated to all parents in the infant program. The HFMD outbreak was also not reported to the Licensing Office as required. Based on interviews and evidence gathered, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

During today's investigation, Type B deficiency is cited on the attached 9099D. Appeal rights were provided.
Exit interview conducted and report was reviewed with Site Director, Cindy Calderon.

A Notice of Site Visit was issued and must remain posted for 30 days.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260330143157

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434408011
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/02/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/06/2026 Section Cited CCR 101212(d)(1)(E)&(f)	1 2 3 4 5 6 7	Reporting Requirements - (d)Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.........(f)The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.	1 2 3 4 5 6 7	Site Director states that she will submit a written plan by 04/06/26 to ensure that all parents in the infant program are notified of any outbreak and shall be reported to Licensing within the required time frame. A completed Unusual Incident Report (LIC 624) to be submitted on 04/06/26.
	8 9 10 11 12 13 14	This requirement is not met as evidenced by: LPA learned that two or more cases of Hand, Foot, and Mouth Disease were not communicated to all parents in the infant program and Licensing Office was not notified. This poses a potential risk to the health, safety, and personal rights of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

LIC9099 (FAS) - (06/04)

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