434408056-1-29-2026-52-CC-CCHS-DR9MA4-20260213082543

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434408056
Report Date: 01/29/2026
Date Signed: 01/29/2026 03:37:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2025 and conducted by Evaluator Jialing Zhu

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20251203142647

FACILITY NAME:	STRATFORD SCHOOL		FACILITY NUMBER:	434408056
ADMINISTRATOR:	KIELY, MARY KATHERINE		FACILITY TYPE:	850
ADDRESS:	870 NORTH CALIFORNIA AVENUE		TELEPHONE:	(650) 493-1151
CITY:	PALO ALTO	STATE: CA	ZIP CODE:	94303
CAPACITY:	216	CENSUS: 116	DATE:	01/29/2026
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	Mary "Kate" Roisman		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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1. Staff do not ensure that children are hydrated

INVESTIGATION FINDINGS:

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On 01/29/2026 at 2:45pm, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Director Mary “Kate” Roisman. LPA advised director the nature of the inspection is to deliver the findings of the complaint investigation regarding the above allegations. LPA and director toured the facility inside and outside for health and safety inspection. Present during the inspection were 18 fingerprint-cleared staff and 116 children.
Through the course of the investigation, LPA requested and obtained a copy of the Facility Roster and the current Personnel Report. LPA conducted interviews with Director and a random sampling of parents. LPA and director toured the facility inside and outside for health and safety inspection. LPA also made observations in the classrooms during classroom instruction and in the outdoor play area when children were outside. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
A Notice of Site Visit was given and must remain posted for 30 days. Exit interview was conducted, report was reviewed, and Appeal Rights were provided to Director Kate Roisman.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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