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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434408861
Report Date: 05/27/2022
Date Signed: 05/27/2022 12:31:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2022 and conducted by Evaluator Sabina Dodoo
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20220426091454
FACILITY NAME:GOOGLE'S CHILDREN'S CENTER AT THE WOODSFACILITY NUMBER:
434408861
ADMINISTRATOR:MARILYN GRAVESFACILITY TYPE:
850
ADDRESS:325 GLADYS AVENUETELEPHONE:
(650) 526-6337
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94043
CAPACITY:155CENSUS: 48DATE:
05/27/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Mayra Arias HowardTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Personal Rights-Inappropriate discipline of a child
INVESTIGATION FINDINGS:
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On 5/27/2022 Licensing Program Analyst(LPA) Sabina Dodoo met with onsite Site Director Mayra Arias Howard at the Google's Children Center at the Woods for an Unannounced Complaint Investigation visit. LPA explained the nature of the visit to the Director. LPA toured the inside and outside of the school with Director. The census was 48 children and 17 staff members were present during today's visit.

The first allegation is about a staff member disciplining a child inapproprately. LPA conducted interviews with 5 children, 7 staff members and 7 parents. A copy of children roster was obtained by LPA. Based on the interviews 2 children mentioned the staff has yelled at a child and at least 3 parents stated either their child witnessed the teacher yelling at the child or taking things away from the child such as a chair. Based on LPA's interviews that were conducted the preponderance of evidence standard has been met, therefore the above allegation of Personal Rights being violated is found to be SUBSTANTIATED.
California Code of Regulations #101223(a)(3) Title 22 Chapter 1 Division 12 Personal Rights requirements is being cited on the attached 9099D.(Please see 9099 D for Details).

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 52-CC-20220426091454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: GOOGLE'S CHILDREN'S CENTER AT THE WOODS
FACILITY NUMBER: 434408861
VISIT DATE: 05/27/2022
NARRATIVE
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The Licensee acknowledge, that for Type A Deficiency, the licensee shall post the LIC 9099, 9099C & LIC 9099D with Type A deficiency for 30 days and provide copies of this licensing report to parents/ guardians of children in care at the facility and to parents/ guardians of children newly enrolled at the facility during the next 12 months.

The LIC 9224 must be signed by parents/ guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the Director. A copy of the LIC 9224 was given to Director at time of this inspection.

An exit interview was conducted. Appeal rights were given and explained to the Director Mayra Arias Howard. Notice of Site Visit was posted.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 52-CC-20220426091454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: GOOGLE'S CHILDREN'S CENTER AT THE WOODS
FACILITY NUMBER: 434408861
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/27/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/08/2022
Section Cited
CCR
101223(a)(3)
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101223(a) Personal Rights
The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
This requirement was not met as evidenced by:

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Director and LPA have agreed that a faculty meeting will be held by 06/06/2022. Director will show a video titled: Children's Personal Rights in Child Care on the CCLD website to staff members. Director and staff will discuss disciplinary action procedures that are allowed by teachers towards children.
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Based on interviews with children and parents. Two children stated witnessing the teacher yelling at a child and 3 parents stated child witnessed teacher taking chair away from a child.This poses an immediate health and safety, and personal rights risks to children in care.
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 LPA will join the meeting via video to observe the meeting.An agenda of the meeting will be emailed to LPA. The sigantures of each attendees will be documented and emailed to LPA. The email address is: Sabina.Dodoo@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 6