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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434409566
Report Date: 10/16/2025
Date Signed: 10/16/2025 03:20:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Syeda Bahar
COMPLAINT CONTROL NUMBER: 07-CC-20250910150733
FACILITY NAME:RENO, MICHELLEFACILITY NUMBER:
434409566
ADMINISTRATOR:RENO, MICHELLEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 398-0661
CITY:SAN JOSESTATE: CAZIP CODE:
95136
CAPACITY:14CENSUS: 4DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Michelle RenoTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Licensee is not present in the home the required amount of time while the day care is operating.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Syeda Bahar and Andy Yang conducted an unannounced complaint investigation at the facility to deliver findings. LPAs met with the Licensee, Michelle Reno, and explained the purpose of the visit. Present for this inspection are the Licensee, two staff members (S1 and S2), and four infants. During today's inspection, LPAs toured the indoor and outdoor areas of the home.

Over the course of the investigation, LPA Syeda reviewed facility records, made observations, and interviewed the Licensee and staff members. LPA Syeda observed that during the annual inspection on 06/27/2025, Licensee was not present when the LPA arrived for the inspection and licensee had arrived later in the afternoon. When the Licensee arrived at the facility, LPA had discussed the regulation that licensee shall be present in the home and shall ensure that children in care are supervised at all times, and temporary absences shall not exceed 20 percent of the operating hours.

[Continue to page 2]

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Syeda Bahar
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20250910150733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: RENO, MICHELLE
FACILITY NUMBER: 434409566
VISIT DATE: 10/16/2025
NARRATIVE
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Based on the observations, record review, and interviews, it was determined that the Licensee is not present in the home during operating hours of the day care. Therefore, the above allegation is substantiated, meaning it is valid based on the preponderance of the evidence.

As a result, one Type B deficiency is cited on the attached LIC 9099D form. The Licensee understands the nature of the deficiency and the steps required to correct it.

An exit interview was conducted, and the report was reviewed with the Licensee, Michelle Reno. Appeal rights were provided.

A Notice of Site Visit was issued and must remain posted at the facility for 30 days.
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Syeda Bahar
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20250910150733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: RENO, MICHELLE
FACILITY NUMBER: 434409566
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/14/2025
Section Cited
CCR
102417(a)
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Operation of a Family Child Care Home: (a)The licensee shall be present in the home and shall ensure that children in care are supervised at all times......Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.
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By the plan of correction (POC) due date, 11/14/2025 Licensee will submit a statement outlining how she will ensure compliance with the requirement to be present in the home during operating hours of the day care.
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Based on observation, interviewes and record reviews Licensee did not comply with the above mentioned regulation, which poses a potential risk to the health and safety of the children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Syeda Bahar
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3