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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434410255
Report Date: 11/20/2025
Date Signed: 11/20/2025 02:14:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Farida Raja
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250917094610
FACILITY NAME:CASTRENCE, GAILFACILITY NUMBER:
434410255
ADMINISTRATOR:CASTRENCE, GAILFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 712-5447
CITY:SAN JOSESTATE: CAZIP CODE:
95148
CAPACITY:14CENSUS: 7DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Gail CastrenceTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff hits the daycare children while in care
Staff demonstrates inappropriate forms of discipline
INVESTIGATION FINDINGS:
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On 11/20/2025, Licensing Program Analyst (LPA), Farida Raja conducted an unannounced complaint visit to deliver investigation findings for the above allegations. LPA met with Licensee, Gail Castrence and explained the purpose of today's visit.

During today's inspection, LPA toured the facility and observed Licensee, assistant staff and seven children including two infants and five preschool children. Facility is operating within ratio requirements.

During the course of this investigation, LPA interviewed Licensee, staff, children and parents. Based on licensee and staff interviews, they stated that they have not observed any staff hurting children or using harsh or inappropriate punishment with children. Form of discipline includes talking to children and time out, and children are not left in high chairs for a long time.

Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250917094610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: CASTRENCE, GAIL
FACILITY NUMBER: 434410255
VISIT DATE: 11/20/2025
NARRATIVE
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If children are fighting, they place them in a highchair to separate them only for a minute and talk to them. Children are not separated from their friends and only placed in a highchair to calm down or during lesson times when they keep moving and touching their friends. Staff stated that children are only lightly tapped on their heads to guide them away from an off-limit area or as a good job. When children are placed to sleep, staff pat their legs or rub their backs to help them sleep. Licensee stated that she monitors the children through cameras when they are napping and has not observed any staff hurting the children.

Based on children’s interviews, children stated that they like coming to this facility. They stated that no staff at the facility hurt them. They stated that when friends do not listen, staff tell them that they need to share and say sorry. Children also stated that they are given time out.

Based on parent interviews, parents stated that they had no concerns regarding this facility. They stated that forms of discipline include talking to the child and time outs. Parent stated Licensee talks with them and provides regular updates regarding their child.

Based on interviews conducted and evidence gathered during the course of this investigation, it is concluded that although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are thus UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Licensee, Gail Castrence.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
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