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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434413136
Report Date: 05/28/2025
Date Signed: 05/28/2025 01:29:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250527094019
FACILITY NAME:ACME CHILDREN'S CENTERFACILITY NUMBER:
434413136
ADMINISTRATOR:LIN, YALING (EILEEN)FACILITY TYPE:
850
ADDRESS:4101 EL CAMINO WAYTELEPHONE:
(650) 800-7450
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:90CENSUS: 48DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Yaling (Eileen) Lin & Chuanhui (Daphne) ChaoTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Personal Rights: Staff handled child roughly causing injury.
INVESTIGATION FINDINGS:
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On 05/28/2025 at 11:35AM, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Director Yaling “Eileen” Lin and Licensee Chuanhui (Daphne) Chao. LPA advised director of the nature of the inspection. A complaint with one (1) allegation regarding children’s Personal Rights was filed against the facility. Present during the inspection were 7 (seven) fingerprint-cleared staff and 48 children in care.
During the inspection, LPA conducted interviews with Director, Licensee, and two (2) staff. All staff interviewed gave statements that supported the allegation of staff handling a child roughly causing injury. LPA obtained copies of relevant documents relating to the incident from Licensee. Licensee also provided camera footage from date provided by the Reporting Party (RP) of an incident that supported the allegation. Based on LPA’s observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101223(a)(3), is cited on the attached LIC 9099D.
Notice of Site Visit was given and must remain posted for 30 days. Report was reviewed, exit interview was conducted, and Appeal Rights were provided with Director Eileen Lin.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20250527094019
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: ACME CHILDREN'S CENTER
FACILITY NUMBER: 434413136
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/30/2025
Section Cited
CCR
101223(a)(3)
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101223(a)(3) The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
This requirement is not met as evidenced by:
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The facility has already taken the following actions: an in-house investigation was completed and documented, staff who handled child roughly has been terminated, all-staff meeting was held to address how to safely provide care and redirect children.
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Based on observation and interviews, the licensee did not comply with the section cited above as statements from interviews and camera footage supported the allegation of staff handling a child roughly, which poses an potential health, safety, and/or personal rights risk to persons in care.
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LPA determined the actions taken by facility are sufficient to clear the citation. LPA recommended for director to review what the Personal Rights of children and Mandated Reporter requirements are with all staff members.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
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