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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434413886
Report Date: 03/11/2026
Date Signed: 03/11/2026 02:27:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260116130534
FACILITY NAME:CITY OF MOUNTAIN VIEW LEARNING LINKSFACILITY NUMBER:
434413886
ADMINISTRATOR:LORI REESERFACILITY TYPE:
850
ADDRESS:260 ESCUELA AVETELEPHONE:
(650) 259-8500
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94040
CAPACITY:90CENSUS: 82DATE:
03/11/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Joyce YangTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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A staff member did not provide safe and healthful accommodations to an injured child in a timely manner.
INVESTIGATION FINDINGS:
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On 03/11/2026 at 9:45am, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced Complaint Investigation Visit for the above allegation of a personal rights violation. LPA met with site director, Joyce Yang. Also present at the time of today's visit is 12 staff and 82 day care children.

During the course of the investigation, LPA Uribe conducted interviews, made observations, and obtained relevant documents.Based on evidence received which was reviewed, the preponderance of evidence standard has been met, therefore the above allegation that a staff member did not provide safe and healthful accommodations to an injured child in a timely manner is SUBSTANTIATED. California Code of Regulations, Title 22, Div. 12, Ch. 1, Article 06, Section 101223(a)(2) - Personel Rights is being cited as a Type B Violation on the attached LIC 9099D.

Report was reviewed and a notice of site visit was given and must remain posted for 30 days. Appeal rights were given. Exit interview was conducted with site director, Joyce Yang.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20260116130534
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CITY OF MOUNTAIN VIEW LEARNING LINKS
FACILITY NUMBER: 434413886
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/10/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights - Section 101223(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs.
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The director will meet with every staff memebr and thoroughly review the Personal Rights regulation and watch the training video "Personal Rights in Child Care Centers" on the CCLD website. All staff will sign a written statement declaring that they have received this training and understand the requirement
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This requirement was not met as evidenced by: One staff member delayed assistance to a child in need of help until the child followed the staff member's instructions to verbally ask for assistance.
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to maintain personal rights at all times. Director will also create a written statement on how this violation has been addressed with the staff member (S5) and a plan for imporvement which will be signed by both parties. Email these completed statements to LPA Uribe by the due date of 04/10/26.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
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