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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434414879
Report Date: 03/27/2025
Date Signed: 03/27/2025 04:13:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250312161604
FACILITY NAME:CABRILLO MONTESSORI SCHOOL INCFACILITY NUMBER:
434414879
ADMINISTRATOR:CINDY PHUNGFACILITY TYPE:
850
ADDRESS:2495 CABRILLO AVENUETELEPHONE:
(408) 418-3568
CITY:SANTA CLARASTATE: CAZIP CODE:
95051
CAPACITY:89CENSUS: 69DATE:
03/27/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Cindy PhungTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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1. Facility did not meet child's needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Anna Morales conducted an unannounced subsequent complaint investigation today and met with Director Cindy Phung to deliver investigation finding for the above allegation.  

On 3/14/25, Licensing Program Analyst(LPA) Anna Morales conducted an initial complaint investigation, interviewed the Director and obtained Classroom/Children's roster.
On 3/18/25, LPA Anna Morales interviewed five parents who stated that they have no concerns and the facility is meeting their child(ren) needs. Parents stated that the staff are good at communication and their child(ren) are enjoying the school.

On 3/19/25, LPA interviewed three staff and four children.
Staff stated that during lunch time, the children sit together in their assigned tables, and place their food from their lunch boxes onto a plate. Staff stated that if they observe a child(ren) not eating their lunches, they will encourage the child(ren) to eat.
Continue on LIC9099C....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250312161604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: CABRILLO MONTESSORI SCHOOL INC
FACILITY NUMBER: 434414879
VISIT DATE: 03/27/2025
NARRATIVE
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Staff stated that they will offer snacks to the child(ren),if needed. Staff stated that once the child(ren) has finished eating, the child(ren) will place any left over food back into their lunch box(containers) and wash their own plates. Staff stated that the child(ren) don't throw any of their food away so the parents or authorize representative can observe what their child(ren) has eaten. Staff stated that if a child does not eat their lunch one time, they may notify the parent or authorize representative, however, if it becomes consistent, they will notify the parent or authorize representative.
Staff stated that when they observe a child wet (from water), they will have the child remove the wet clothing. Staff stated that children have a change of clothing in their cubbies. Staff stated that on occasions, they have encountered a child(ren)who did not want to remove their wet clothing, even though they encouraged the child(ren)to do so.
Staff stated that when the child(ren)uses the bathroom, there is always one staff for supervision and to assist with any necessary hygiene services.
Staff stated that if a child continues to cry after being dropped off at the center, they will take small steps to redirect the child by offering small group or individual activities.

The children interviewed stated that if they are wet, the teachers will ask them to remove the wet clothes and change into dry clothing, and they encourage them to eat their lunches. Children stated that if they see a child cry at school the teachers help them stop crying by offering activities. Children stated that they like coming to school and like their teachers.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Notice of Site Visit was issued at today's visit and must be posted for 30 days in a visible location. Exit interview was conducted with Director Cindy Phung.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2