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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434415075
Report Date: 04/15/2026
Date Signed: 04/15/2026 11:04:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260326184608
FACILITY NAME:MURUGESAN, SHANMUGAM & SHANMUGAM, VENNILAFACILITY NUMBER:
434415075
ADMINISTRATOR:SHANMUGAM & VENNILAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 982-5971
CITY:SANTA CLARASTATE: CAZIP CODE:
95051
CAPACITY:14CENSUS: 12DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Murugesan ShanmugamTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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1. Staff handled child in a rough manner.
INVESTIGATION FINDINGS:
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On 4/15/26, Licensing Program Analyst(LPA) Anna Morales conducted an Unannounced complaint investigation to deliver the findings for the above allegation. LPA was greeted by Licensee Murugesan Shanmugam. LPA toured the facility and observed two staff supervising 12 children engaging in activities.

During the course of the investigation, LPA Morales interviewed children, staff, parents and reviewed supporting documentation and toured the facility. Children interviewed stated that they have never seen any of the handled in a rough manner. Children stated that they like coming to school and like all of their teachers. Children stated that if they don't listen to the teachers, the teachers will talk to them.

Continue on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260326184608
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: MURUGESAN, SHANMUGAM & SHANMUGAM, VENNILA
FACILITY NUMBER: 434415075
VISIT DATE: 04/15/2026
NARRATIVE
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Staff stated that they have never observed any of the staff rough handling any of the day care children. Staff stated that they have received training on how to counsel and advise the children on how to act appropriately. Parents stated that they have no concerns with how the staff are interacting with their child(ren), and are enjoying the services that the staff are providing.

Based on interviews and evidence gathered at this time, it is concluded that although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are thus UNSUBSTANTIATED.

No deficiencies were cited as a result of today’s inspection. Exit interview conducted and report was reviewed with Murugesan Shanmugam. Appeal rights provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2