434415238-8-6-2026-07-CC-AHAR-DXS2LK-20260909172936

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434415238
Report Date: 08/06/2026
Date Signed: 08/06/2026 11:15:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Jaime Gonzales

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260528164828

FACILITY NAME:	ABC PLAY SCHOOL		FACILITY NUMBER:	434415238
ADMINISTRATOR:	SHU CHEN PAN		FACILITY TYPE:	850
ADDRESS:	3000 SOUTH BASCOM AVENUE		TELEPHONE:	(408) 645-6239
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95124
CAPACITY:	35	CENSUS: 10	DATE:	08/06/2026
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Jia Yi		TIME COMPLETED:	11:24 AM

ALLEGATION(S):

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Staff hits children.
Staff yells at children.
Staff inappropriately disciplines children.
Staff threatens children.
Staff handle children in a rough manner.

INVESTIGATION FINDINGS:

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On 08/06/2026 Licensee Program Analysts (LPA) Jaime Gonzales conducted an unannounced complaint investigation. Upon arrival, LPA toured the indoor and outdoor areas of the facility and took a census. LPA observed two staff and 10 preschoolers in Room 1. LPA met with Chief Executive Officer (CEO), Jia Yi and informed her of the purpose of today’s visit which was to deliver complaint investigation findings.

Based on information obtained during the investigation, there was insufficient evidence to determine whether staff mishandled children in care. Although the allegations stated staff yelled, hit, inappropriately disciplined children, threatened, and handled children in a rough manner, the information gathered did not provide sufficient evidence to confirm that the allegations did or did not occur.

Continued on Page 2...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260528164828

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ABC PLAY SCHOOL	FACILITY NUMBER: 434415238
	VISIT DATE: 08/06/2026

NARRATIVE

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Interviews reported that some staff speak Chinese, and not all staff are able to understand those conversations. The information also indicated that some staff may naturally speak in a loud voice, and use a loud voice when trying to stop children from hurting themselves or others which could be perceived as yelling. However, the available information was insufficient to determine whether children were yelled at in a manner that violated their personal rights. Interviews reported that the facility utilizes time out for disciplinary practices where they have a child sit in the chair and discuss their behavior with the teacher and how to improve their social interactions. As well as have the child calm their body down or reflect on their behavior either with a teacher or in a area where the teacher can still observe them. However, the available information was insufficient to determine whether the amount of time a child was sitting in a chair violated their personal rights.

Interviews conducted described staff having positive relationships with the children, and the information obtained did not reveal evidence that the alleged conduct occurred. Information gathered indicated that discipline practices include redirection with the child, talk with them at eye level, and send reports to parents if child continues to display inappropriate behaviors. Although the allegations included concerns that staff hit children, threatened children and used inappropriate discipline, the information obtained did not provide sufficient evidence to determine whether these incidents occurred.

The information gathered included inconsistencies, and it was not possible to determine whether any actions constituted a violation of children's personal rights. Additionally, there were varying accounts regarding staff's tone of voice and the manner in which children were handled while in care. Based on the available information, there was insufficient evidence to confirm or deny the allegations.

Based on the evidence gathered during the investigation, the Department determined that, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiency was cited during today's investigation.

An exit interview was conducted, and this report was reviewed with Chief Executive Officer (CEO), Jia Yi. Notice of Site Visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026

LIC9099 (FAS) - (06/04)

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