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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434415486
Report Date: 11/07/2025
Date Signed: 11/07/2025 02:06:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2025 and conducted by Evaluator Martha Jimenez-Villanueva
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250825103648
FACILITY NAME:CETINA DE NOVOA, CORINAFACILITY NUMBER:
434415486
ADMINISTRATOR:CETINA DE NOVOA, CORINAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(669) 208-5693
CITY:SUNNYVALESTATE: CAZIP CODE:
94087
CAPACITY:14CENSUS: 5DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Corina Cetina de NovoaTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not live at the family childcare home.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 7, 2025, at 12:45PM, Licensing Program Analyst (LPA) Martha Jimenez-Villanueva conducted an unannounced follow up investigation today to deliver the investigation findings on the above-mentioned allegation. LPA met with licensee Corina Cetina de Novoa. LPA toured inside and outside the FCCH. Licensee Corina and two assistants, Heidy Liliana and Beatriz were present. On census, facility was napping 5 children: 2 infants and 3 preschool age, Assisant Beatriz was with them in the nap room.
This Department gathered documents and conducted interviews with relevant individuals. During the course of the investigation, LPA received inconsistent accounts from those interviewed. Based on investigation conducted by this Department, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
No deficiencies were cited today. Exit interview was conducted and the report was reviewed with the Licensee Corina Cetina de Novoa in Spanish and Appeal Rights were handed to her. A notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Martha Jimenez-Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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