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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434415538
Report Date: 06/08/2023
Date Signed: 06/13/2023 09:29:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2023 and conducted by Evaluator Michael Mathew
COMPLAINT CONTROL NUMBER: 52-CC-20230313093031
FACILITY NAME:GUIDEPOST MONTESSORI AT PALO ALTOFACILITY NUMBER:
434415538
ADMINISTRATOR:KANG, YING JIAOFACILITY TYPE:
850
ADDRESS:930 EMERSON STREETTELEPHONE:
(650) 382-0550
CITY:PALO ALTOSTATE: CAZIP CODE:
94301
CAPACITY:48CENSUS: 17DATE:
06/08/2023
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:NIcole VogtTIME COMPLETED:
05:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not adequately supervise day care children while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/8/23 at, 2:00 PM Licensing Program Analysts (LPA) Michael Mathew conducted an unannounced inspection to conclude a complaint investigation and completed a COVID-19 pre-screening questions prior to entering the facility. LPA met with Director Nicole Vogt and advised her the purpose of the inspection. Director provided LPA a tour of the facility inside and out. There were 17 children and 5 staff in care at the time of the inspection.

Allegation: Staff did not adequately supervise day care children while in care. During the investigation,LPA interviwed RP, staff members, and parents. Based on interviews conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, meaning the allegations may have happened or are valid. Therefore, the allegations are deemed UNSUBSTANTIATED.

Report was reviewed and a notice of site visit was given and must remain posted for 30 days. Exit interview was conducted with director, Nicole Vogt
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Michael Mathew
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2023 and conducted by Evaluator Michael Mathew
COMPLAINT CONTROL NUMBER: 52-CC-20230313093031

FACILITY NAME:GUIDEPOST MONTESSORI AT PALO ALTOFACILITY NUMBER:
434415538
ADMINISTRATOR:KANG, YING JIAOFACILITY TYPE:
850
ADDRESS:930 EMERSON STREETTELEPHONE:
(650) 382-0550
CITY:PALO ALTOSTATE: CAZIP CODE:
94301
CAPACITY:48CENSUS: 17DATE:
06/08/2023
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:NIcole VogtTIME COMPLETED:
05:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure that day care child received ABA therapy as promised.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/8/23 at, 2:00 PM Licensing Program Analysts (LPA) Michael Mathew conducted an unannounced inspection to conclude a complaint investigation and completed a COVID-19 pre-screening questions prior to entering the facility. LPA met with Director Nicole Vogt and advised her the purpose of the inspection. Director provided LPA a tour of the facility inside and out. There were 17 children and 5 staff in care at the time of the inspection.

Allegation:Staff did not ensure that day care child received ABA therapy as promised. During the investigation,LPA interviwed RP, staff members, and parents. Based on interviews conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, meaning the allegations may have happened or are valid. Therefore, the allegations are deemed UNSUBSTANTIATED.

Report was reviewed and a notice of site visit was given and must remain posted for 30 days. Exit interview was conducted with director, Nicole Vogt
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Michael Mathew
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2