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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434415602
Report Date: 07/01/2026
Date Signed: 07/01/2026 05:37:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2026 and conducted by Evaluator Jennifer Beehler
COMPLAINT CONTROL NUMBER: 07-CC-20260410144045
FACILITY NAME:PEPPERTREE SCHOOLS RANCH HOUSEFACILITY NUMBER:
434415602
ADMINISTRATOR:DANNA D MATTHEW OSBORNFACILITY TYPE:
830
ADDRESS:14969 LOS GATOS ALMADEN ROADTELEPHONE:
(408) 626-9200
CITY:LOS GATOSSTATE: CAZIP CODE:
95032
CAPACITY:32CENSUS: 13DATE:
07/01/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Valena Magallanes - Facility RepresentativeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not utilize an appropriate feeding technique with a daycare child.
Staff are restraining children.
INVESTIGATION FINDINGS:
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On 07/01/2026, Licensing Program Analyst (LPA) Jennifer β€œJen” Beehler conducted an unannounced Complaint Investigation. Upon arrival, LPA was provided access by the Facility Representative. LPA provided the reason for the visit, conducted a tour of the facility and collected the census.

There were 13 infants children eight (8) staff (4-Teachers/ 3 – Aides/ 1 – Director) present which is compliant with ratio and capacity requirements.

This agency has investigated the complaints alleging: Staff did not utilize an appropriate feeding technique with a daycare child and staff are restraining children. LPA conducted unannounced inspections, record reviews and interviews. It was revealed that Staff #1 (S1) was observed force feeding Child #1 (C1) a bottle and did not stop attempting to feed C1 when C1 provided visual clues to S1 that C1 did not want to take the bottle. S1 was also observed swaddling Child #2 (C2) and placing C2 in the crib wrapped in a blanket at the age of nine months old when C2 struggled to fall asleep.

Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20260410144045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: PEPPERTREE SCHOOLS RANCH HOUSE
FACILITY NUMBER: 434415602
VISIT DATE: 07/01/2026
NARRATIVE
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Based on the evidence gathered throughout this investigation, the preponderance of evidence standard has been met, therefore the above allegations are SUBSTANTIATED.

As a result of this investigation, deficiencies are cited. Exit interview conducted with the Facility Representative. Report was reviewed and provided to the Facility Representative, Valena Magallanes, along with appeal rights.

LPA Jennifer Beehler informed Facility Representative, Valena Magallanes, that this report dated 07/01/2026 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Jennifer Beehler informed the Facility Representative, Valena Magallanes, to provide a copy of this licensing report dated 07/01/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

LPA provide the facility with a LIC9224 dated today.

A NOTICE OF SITE VISIT WAS GIVEN AND MUST REMAIN POSTED FOR 30 DAYS.
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 07-CC-20260410144045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: PEPPERTREE SCHOOLS RANCH HOUSE
FACILITY NUMBER: 434415602
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/06/2026
Section Cited
CCR
101430(a)(3)(C)
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101430 Infant Care Activities (a) Notwithstanding Section 101230, the following shall apply: (3) All infants shall be given the opportunity to sleep without distraction or disturbance from other activities at the center whenever the infant desires. (C) An infant shall not be swaddled while in care.
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Director to provide the Department by POC due date, a written plan on the training the Director and facility will complete regarding Infant Safe Sleep Regulations.
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S1 was observed swaddling C2 and placing C2 in a crib to sleep. This poses an immediate risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 07-CC-20260410144045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: PEPPERTREE SCHOOLS RANCH HOUSE
FACILITY NUMBER: 434415602
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/06/2026
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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The Director will provide a written plan by POC due date, to address the process for feeding children in accordance with personal rights regulations.
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This requirement has not been met as evidenced by:

This requirement has not been met as evidenced by: S1 force fed C1 a bottle. This poses an immediate threat to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4