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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434416122
Report Date: 07/29/2026
Date Signed: 07/29/2026 12:37:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2026 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260703160125
FACILITY NAME:CHILDREN'S CENTER OF THE STANFORD COMMUNITY (CCSC)FACILITY NUMBER:
434416122
ADMINISTRATOR:LIM, RACHELFACILITY TYPE:
850
ADDRESS:140 COMSTOCK CIRCLETELEPHONE:
(650) 721-0101
CITY:STANFORDSTATE: CAZIP CODE:
94305
CAPACITY:164CENSUS: 105DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Rachel Lim & Ashley ThomasTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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One (1) allegation: Staff used a hazardous product to clean daycare child.
INVESTIGATION FINDINGS:
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On 07/29/2026 at 11:00am, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an unannounced complaint site inspection. LPA met with Director Rachel Lim and Assistant Director Ashley Thomas. LPA advised director the purpose of the inspection is to deliver findings of the complaint investigation. Present during the inspection were 31 fingerprint-cleared staff and 105 children. Throughout the course of the investigation, LPA obtained copies of the current facility roster and personnel report. LPA also conducted interviews with Director, Assistant Director, and teacher involved in the incident. The areas of the facility where the incident had occurred was also toured. LPA determined the incident reported did occur at the facility. The incident was an isolated incident, and parents were notified appropriately. Assistant Director addressed the incident with staff during team meetings. Based on evidence that was available to LPA, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, 101223(a)(2) is being cited on the attached LIC 9099D. A Notice of Site Visit was given and must remain posted for 30 days. Exit interview was conducted, report was reviewed, and Appeal Rights were provided to Director Rachel Lim.
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 52-CC-20260703160125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CHILDREN'S CENTER OF THE STANFORD COMMUNITY (CCSC)
FACILITY NUMBER: 434416122
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/14/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights: 101223(a)(2) The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement is not met as evidenced by:
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Assistant Director had addressed the incident with the staff during team meetings. Director will send meeting minutes to LPA along with a signed written statement of actions taken or to be taken to ensure a similar incident will not occur at the facility.
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Based on interviews, the licensee did not comply with the section cited above as staff used a hazardous product to clean daycare child in an isolated incident, which poses a potential health, safety, and/or personal rights risk to persons in care.
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Written statements will be from Director and staff involved. All requested information will be sent to LPA via email at jialing.zhu@dss.ca.gov by 08/14/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
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