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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434416164
Report Date: 03/09/2026
Date Signed: 03/09/2026 02:32:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Mandeep Kaur
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260128113745
FACILITY NAME:ROSENBERG, ELANAFACILITY NUMBER:
434416164
ADMINISTRATOR:ELANA ROSENBERGFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 801-0840
CITY:SANTA CLARASTATE: CAZIP CODE:
95050
CAPACITY:14CENSUS: 12DATE:
03/09/2026
UNANNOUNCEDTIME BEGAN:
11:52 AM
MET WITH:Elana RosenbergTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Uncleared staff providing care and supervision to children in care.
Staff did not provide adequate supervision for daycare children.
Licensee did not report an Unusual Incident in a timely manner.
INVESTIGATION FINDINGS:
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On 03/09/2026, Licensing Program Analyst (LPA) Mandeep Kaur conducted an unannounced follow up complaint investigation. LPA met with Licensee, Elana Rosenberg and explained the purpose of today's investigation: deliver investigation findings. Also, present were Licensee's Assistant(S1), Licensee's Spouse/assistant(A3) and 12 children(2 infants and 10 preschool age). LPA conducted complaint investigation comprising of observations, Licensee's interview, staff interviews, random parents interviews, and attempted interviews with children, records review and evidence gathered.

Based on interviews, on 02/02/2026, Licensee self admitted that an Uncleared staff(S2)was providing care and supervision to children in care since November 2025. A staff(S2)has been eligible and associated to the facility for the criminal background clearance as of 01/29/2026.

**Continue on next page**
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 07-CC-20260128113745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ROSENBERG, ELANA
FACILITY NUMBER: 434416164
VISIT DATE: 03/09/2026
NARRATIVE
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Also, on 02/02/2026, Licensee self admitted that on 01/27/2026, a child was found unattended without an adult supervision on a step of the door of the home by a staff, outside of the day care home and staff did not provide adequate supervision to the day care child. Licensee did not report an Unusual incident report that occurred on 01/27/2026, in a timely manner to the Department. The Department received the Unusual Incident Report of the incident that occurred on 01/27/2026, on 02/04/2026. Based on LPAs records review, evidence gathered and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

As a result of today's investigation, Type A deficiencies, Type B deficiency and total amount of $1000 civil penalties are being assessed today on attached documents. Appeal rights were provided.

Exit interview conducted and report was reviewed with Licensee, Elana Rosenberg.

A notice of site visit has been issued and must remain posted for 30 days.

Assembly bill 633 was provided and discussed with Licensee. LPA Mandeep Kaur informed licensee Elana Rosenberg that this report dated 03/09/2026 documents two Type A citations which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Mandeep Kaur informed the licensee to provide a copy of this licensing report dated 03/09/2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 07-CC-20260128113745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ROSENBERG, ELANA
FACILITY NUMBER: 434416164
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/10/2026
Section Cited
CCR
102370(d)(1),(2)&(3)
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Criminal Record Clearance: (d) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing, or volunteering in a licensed facility:(1)Obtain a California clearance or a criminal record exemption as required by the Department or (2) Request a transfer of a criminal record clearance as specified in Section 102370(j) or (3)Request and be approved for a transfer of a criminal record exemption, as specified in Section 102370.1(p), unless, upon request for a transfer, the Department permits the individual to be employed, reside or be present at the facility.
This requirement was not met as evidenced by:
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By Plan of correction due date 03/10/2026, Licensee will submit the written statment of understanding of Title 22 required regulations of all individual subject to criminal background clearance prior working, residing or volunteering in a licensed facility to the Department. On 01/29/2026, a staff(S2) has cleared the criminal background clearance and associated to the facility.
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Based on interviews on 02/02/2026, Licensee self-admitted that an uncleared staff(S2) was working at the facility since November 2025 and obtained the criminal background clearance as of 01/29/2026, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Civil penalties of $500 assessed today.
Type A
03/10/2026
Section Cited
CCR
102417(a)
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Operation of a Family Child Care Home: (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence...
This requirement was not met as evidenced by:
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By plan of correction due date, 03/10/2026, Licensee will submit the written statement of understanding of the Title 22 required regulations of licensee shall ensure that children in care are supervised at all times by an adult. Licensee has a self latched gate on the side of the backyard. Licensee stated that door to the offlimit areas of the home is always locked during hours of operation.
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Based on interviews on 02/02/2026, Licensee self-admitted that on 01/27/2026, a child was found unattended without an adult supervision on a step of the door of the home, outside of the day care home and staff did not provide adequate supervision to the day care child, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Immediate Civil penalties of $500 assessed today.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 07-CC-20260128113745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ROSENBERG, ELANA
FACILITY NUMBER: 434416164
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/23/2026
Section Cited
CCR
102416.2(b)(2)
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Reporting Requirements: (b) The licensee shall report to the Department any of the events as specified in Health and Safety Code Sections 1597.467(b)(1)(A) through (b)(1)(C) that occur during the operation of the family child care home. (2) Any child absence means any instance where a child in care is missing. For example, any child in care who wanders away from the Family Child Care Home, is lost during an outing, or does not return from school, shall be reported even if the child is later found safe.
This requirement was not met as evidenced by:
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By Plan of Correction due date, 03/23/2026, Licensee will submit the written statement of understanding of Title 22 required regulations of reporting Unusual incidents to the Department in a timely manner. The incident occurred on 01/27/2026 was reported by licensee to the Department on 02/04/2026.
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Based on interviews on 02/02/2026, licensee did not report the unusual incident report that occurred on 01/27/2026, where a child was found alone by a staff at the step of the door outside of the day care home, without any adult supervision, in a timely manner to the Department, which poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Mandeep Kaur
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260128113745

FACILITY NAME:ROSENBERG, ELANAFACILITY NUMBER:
434416164
ADMINISTRATOR:ELANA ROSENBERGFACILITY TYPE:
810
ADDRESS:2043 PRUNERIDGE AVENUETELEPHONE:
(310) 801-0840
CITY:SANTA CLARASTATE: CAZIP CODE:
95050
CAPACITY:14CENSUS: 12DATE:
03/09/2026
UNANNOUNCEDTIME BEGAN:
11:52 AM
MET WITH:Elana RosenbergTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Licensee is not present during hours of operation.
INVESTIGATION FINDINGS:
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On 03/09/2026, Licensing Program Analyst (LPA) Mandeep Kaur conducted an unannounced follow up complaint investigation. LPA met with Licensee, Elana Rosenberg and explained the purpose of today's investigation: deliver investigation findings. Also, Licensee's Assistant(S1), Licensee's Spouse/assistant(A3) and 12 children(2 infants and 10 preschool age). LPA conducted complaint investigation comprising of observations, Licensee's interview, staff interviews, random parents interviews, and attempted interviews with children, records review and evidence gathered.

Based on observations and interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

**Continue on next page**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 07-CC-20260128113745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ROSENBERG, ELANA
FACILITY NUMBER: 434416164
VISIT DATE: 03/09/2026
NARRATIVE
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No deficiency issued during today's investigation. Appeal rights were provided.

Exit interview conducted and report was reviewed with Licensee, Elana Rosenberg.

A notice of site visit has been issued and must remain posted for 30 days.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6