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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434416375
Report Date: 10/22/2025
Date Signed: 10/22/2025 12:20:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2025 and conducted by Evaluator Mandeep Kaur
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250911160318
FACILITY NAME:ROCHA, GLADYSFACILITY NUMBER:
434416375
ADMINISTRATOR:ROCHA, GLADYSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 466-1261
CITY:SUNNYVALESTATE: CAZIP CODE:
94087
CAPACITY:14CENSUS: 11DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
09:21 AM
MET WITH:Daniela Munoz and Gladys RochaTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Facility is operating over capacity.
Licensee does not reside at the family child care home.
INVESTIGATION FINDINGS:
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On 10/22/2025, Licensing Program Analyst(LPA) Mandeep Kaur conducted an unannounced follow up complaint investigation. At 09:24 AM, LPA was authorized entry by Assistant, Daniela Munoz(S2) and explained the reason for the visit: deliver investigation findings. Present was Assistant(S1), Assistant(S2), an adult/chef (A2) with 11 children in care: 4 infants and 7 preschool age children.

Later, an adult (A1) arrived at the facility and LPA explained the reason of the today's investigation.

At 09:49AM, Licensee, Gladys Rocha arrived at the facility and the reason of the today's investigation was explained.

LPA conducted complaint investigation comprising of interviews, observations, and records review. LPA toured indoor and outdoor areas of the facility during investigation. Child care facility roster was provided to LPA during today's investigation.
**Continue on next page**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250911160318
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ROCHA, GLADYS
FACILITY NUMBER: 434416375
VISIT DATE: 10/22/2025
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are UNSUBSTANTIATED.

No deficiency issued during today's investigation. Appeal Rights were provided.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Licensee, Gladys Rocha.
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2